Javagoth's Policies
Payment: I will accept US checks, payments via Paypal and major credit cards via Propay. If you are local to me and we can meet up I will waive shipping fees. You need to contact me before placing the order to do this.
Shipping: I'm able to ship everything Internationally now with the introduction of flat rate boxes. I will use your Artfire/Paypal address unless you notify me with other shipping instructions. Be sure of your order before completing it. Separate orders get separate shipping charges.
Currently I'm offering free shipping in the US.
*Note: If you are paying by check it needs to be from a US bank and the item(s) will be shipped after the check clears.
Packaging cost is figured into your shipping cost.I ship mostly via USPS First Class Mail in bubble mailers. I've used the post office for years sending things to friends and family with no issue. Depending on size, I can usually get 3-4 items in the same bubble envelope. If you want me to ship within the US in a box rather than a bubble mailer, you need to message me to let me know before you place your order and that will increase the shipping accordingly to the size box needed.Larger items or multiple items may need to be shipped in a box rather than a bubble envelope. If this is the case, I will let you know before I send them though it may not affect the shipping costs.If you want the item in a hurry, message me before placing the order and I will let you know what I can do and will change the shipping fees accordingly.
Insurance is extra. If you want insurance let me know before you place the order.If you want me to ship via another method (not USPS), you need to contact me before placing your order so I can change the shopping costs accordingly.
Refunds and Exchanges: Products can be returned in 30 days from the date of purchase for a refund or replacement with another item or items up to the original item purchase price. Only the purchase price is refundable - not the shipping and handling costs.Additional Info: If there is a problem with the item(s) that can be fixed I'd be happy to repair it and ship it back free of charge. Please email me if there is an issue with your purchase.
NOTE: It's a hazard when making hand made items (as opposed to machine made) that there are sometimes minor flaws in them. With Ice Resin this is usually in the form of minor discoloration of the craft paper and tiny air bubbles. I do my best to keep this from happening but I'm not always successful. This is, in part, why some pieces that are similar are priced differently. Mostly these flaws are only noticeable under close scrutiny but my perfectionism compels me to point them out so they buyer is not unpleasantly surprised. Take a look at the larger images before ordering - I have not photo-shopped these issues away. I have kept some of these items for myself and still get compliments on them so I've been convinced to list them but at a discounted price.Hand soldered and hand drilled items are not always perfect either but still perfectly functional and lovely. All items are sold as is.