Payment: I accept payment via PayPal,Serve (formerly RME), cashier's checks, and money orders. I do not accept personal checks. Payment is required within the first 72 hours after a purchase. I do not ship anything until I have received payment. IF you face a delay in being able to pay or are having difficulty with the checkout process,notify me, and I will work with you. Communication is key. Shipping: I ship inexpensively, but I take care to ensure that items are protected from damage. I aim to get things out as quickly as I can once I have received payment. A NOTE ABOUT COMBINED SHIPPING: When items are combined in an order, the highest shipping rate is applied. The additional items are shipped with that item at no cost. I ship using recycled shipping materials. If something you are ordering is a gift, or you would like it shipped in non-recycled packaging, let me know, and I will honor that at no additional cost to you. If you wish for something to be shipped priority or via Fed Ex, please contact me, and I will happily accommodate you. It will cost more, of course, but I aim to satisfy my customers. If you are local to me (within Montgomery County, MD or within 30 miles of my location,) I will deliver items at no charge. Refunds and Exchanges: If an item arrives damaged or does not hold up as expected, I will happily repair it for you or grant you a refund or store credit for the damaged item. Contact me and let me know what happened and how you'd like it resolved, and I will work with you. I do prefer to receive damaged items back and will send you the postage via PayPal to do so, unless we make other arrangements. Additional Policies: I take commissions/custom orders. Please allow 2 to 4 weeks for me to complete your order. Custom orders are completed in the order in which they are received. If you are "in line," I will notify you. The photos in my shop are also available matted and in various sizes. Please contact me with your desired details for any of my photos, so that we can discuss size, price, etc. PLEASE NOTE: Delivery time for prints is longer, because I use an outside printer. If I happen to have the desired size of your print on hand, it will ship the next business day. You can also buy framed prints through my RedBubble shop: http://jlynnpro.redbubble.com. Please contact me with any questions, request, or concerns you may have! I answer all received emails, even if it takes me a day or two! Thank you for choosing JenniferLynn Productions, LLC!