At Jewelry Quest ...Our Mission:Every piece we design & execute is a reflection of the beauty in each stone.Precious & Semi-Precious stone beads are used in almost every creation accented by Sterling Silver and/or Gold. Although we have a preference for stones, there will be additional quality designs available.Unique Designs & Quality Craftsmanship, as keepsakes & heirlooms in your treasure box, is our quest.We want you to Live, Love & Laugh in our jewelry. Our Gemstone Beads are carefully selected directly from markets around the world. Because we have removed the middleman, we are able to give our customers beautiful beads at reasonable prices. We believe that the prices and quality of our beads is exceptional. While we can't always provide the price we want based on our original cost, we will endeavor to keep the price as low as we can and the quality high. We will continue to search for suppliers who will provide the same or better quality for better prices ... so we can bring that price to you. We have removed the middleman and it makes a difference in cost ... and brings savings to you. Our grading, like all bead grading, is subjective but our standards are high. Our desire is to give to designers and beading hobbyists the beads that we would want at the prices we would want and know to pay. This is our pledge & promise. For designers who are selling, getting the best beads at the best price is crucial to success. If you have questions or comments about our beads, please email us. We will provide you with the information you need to the best of our ability. Please read our BIO section for more complete details on our mission and grading.Payment:We prefer you checkout with PayPal. It is a fast & secure method. If you do not have a PayPal account you can still make payment with us using credit/debit card, or e-check via our PayPal checkout.If you choose to pay with an e-check your order will be shipped promptly when the payment clears.We accept USPS Money Orders only. Please email us and we will provide a mailing address for your payment. Jewelry Quest Design and Beads Our Shipping Policies We ship through the United States Postal Service with delivery confirmation. Items are insured if needed. Let us know if you need expedited shipping. We ship worldwide but please refer to any additional cost to you, as well as, mailing conditions at: http://pe.usps.com/text/imm/immctry.htm Please note that you are responsible for paying any clearance fees, duty, or taxes, as these are not included in our shipping fee. Canadian and International customers need to email us with the item name you are purhasing, and the quantity needed. We will respond within 24-48 hours, providing you with the total cost, including shipping. Domestic Shipments All domestic shipments are shipped via USPS. The following shipping costs apply to lower 48 states only and to all orders no matter how large or small. Shipping Via: USPS First Class Delivery time: 5-7 Business Days Cost: $3.00 USPS Priority Mail Delivery time: 3-5 Business Days Cost: $5 Upon request: Fedex Fedex Ground Delivery time: 5-7 Business Days Cost: $6.95 Fedex 3 Day Select Delivery time: 3 Business Days Cost: $10 Fedex 2 Day Select Delivery time: 2 Business Days Cost: $15 Fedex Standard Overnight Delivery time: Next Day by 5 PM. Cost: $25 Fedex Priority Overnight Delivery time: Next Day by 10 AM Cost: $30 Canada shipments. All canadian shipments are shipped via USPS. Shipping Via USPS First Class Delivery time: Delivery time varies Cost: $5 USPS Priority Mail Delivery time: 6-10 Business Days Cost: $20 USPS Express Delivery time: 5 Business Days Cost: $30 International Shipments All international shipments are shipped via USPS. Shipping Via USPS First Class Delivery time: Delivery time varies. Cost: $15 USPS Priority Mail Delivery time: 6-10 Business Days Cost: $25 USPS Express Delivery time: 7 Business Days Cost: $30 Important things to remember: o Shipping charges may be higher for some rural areas. Please contact us for more information. o When deciding upon your shipping method, keep in mind we ship Monday through Friday. No orders are shipped Saturdays, Sundays or Holidays. Do not count weekends and holidays when estimating your delivery time. (Fedex does not factor weekends and holidays into their delivery time estimation.) o We ship Priority Mail to Hawaii (HI), Alaska (AK) and Puerto Rico (PR). Orders valued over $100 will have additional insurance charges depending upon the destination. o Customers with orders shipped internationally are responsible for all duties and taxes. oInternational Customers: All order are shipped USPS (1-2 weeks). Shipping rates are based on package weight, dimension and destination. Therefore, the base rate may not apply to all countries. Customs You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from BeadsOfCambay.com, you are considered the importer of beads and must comply with all laws and regulations of the country in which you are receiving the goods. Customs forms for all international packages list the value of your order's contents as Beads. REFUND POLICY: Jewelry Quest Design and Beads wants you to be 100 percent happy with your purchase. If you are not satisfied with your beads for any reason, you may return the item within 7 days of receiving your order. Please note: We do not refund shipping charges. If you are returning an item, please email us with your contact information, item purchased, and your return mail date. We will send you a confirmation email within 24 -48 hours. All items must be in their original, unused, undamaged condition. Important: Please use postal delivery confirmation service for your security. At Jewelry Quest Design and Beads we appreciate your business and want to make your experience with us a pleasure. If you have any questions, please email us. We look forward to providing you inspiration for your creativity. Michele and Audrey Jewelry Quest Design and Beads JewelryQuest@aol.com