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All items are made to order. Please allow time for your order to be created. We do not necessarily ship according to when orders are received but more in line with party date deadlines so please make sure I have your party date when you place an order. Since items are personalized, RETURNS ARE NOT ACCEPTED but if there is a problem with your order, we will work diligently to resolve the issue so that you are 100 percent satisfied with your order. WE CANNOT; HOWEVER, BE RESPONSIBLE FOR DELAYS IN SHIPPING THROUGH THE POST OFFICE . ONCE YOUR ORDER LEAVES OUR HANDS, WE HAVE NO CONTROL OVER THE SHIPPING TIMES OR DELAYS AND SHIPPING INSURANCE ON YOUR ORDER IS HIGHLY RECOMMENDED SO PLEASE INQUIRE ABOUT SHIPPING INSURANCE ON YOUR ORDER!! KELLEYCREATIONS WILL NOT REIMBURSE, BUY BACK, OR REFUND FOR AN ORDER THAT IS SHIPPED ON TIME AND IN GOOD FAITH TO BE DELIVERED ON TIME AND IS THEN DELAYED BY SHIPPING ISSUES SUCH AS WEATHER, LOST PACKAGES, MISDIRECTED PARCELS, ETC THROUGH POST OFFICE ERROR. We can sometimes accomodate rush orders but that will be on an approved basis. Contact us to see if we can accomodate your time frame. AGAIN SHIPPING INSURANCE IS HIGHLY ENCOURAGED AND RECOMMENDED ON ALL ORDERS!! Thank you so much for shopping my party store!