Packaging and Shipping: I package all items in bubble protected envelopes. Finished pieces are packaged in gift boxes and then in the bubble protected envelopes. I ship using USPS. Items are shipped within 2 business days from receipt of payment. Return Policy: If for any reason, you are unhappy with your purchase, please contact me within one week of receiving item. I will arrange for refund, or exchange. Sorry, shipping costs are not refundable. For those interested in selling items made from my patterns, here is my official policy: I do not mind if you want to sell such items, all I ask is that you do not sell the patterns themselves and credit to KnotGypsy for the pattern is always greatly appreciated. I welcome questions, comments, suggestions. Just contact me.