Dear ArtFire Customer,
We pride ourselves on the fine quality of materials we use along with our important attention to detail on all our products.
None of our items are stocked on shelves or imported in mass quantities. Therefore, we request that after you have committed to purchasing our products that full payment must be received within 48 hours so that we can ensure inventory supply is available to prepare your order.
Since all our products include printing of your personalized information, you must contact me with what you want printed on your favors along with details on color scheme and image desired. Finally we must have your confirmed shipping address and telephone so that we can ensure proper shipping of your finished favors.
We will make several attempts to contact you through ArtFire and directly to your email. If we don't receive your payment within 48 hours, we reserve the right to cancel your order.
Once we receive your confirmed payment and personalized information, we will email a PDF file proof so that you can review and approval before we go to product. Your order will be shipped by the deadline you specify.
Since all our products are personalized, there is no refund available. If you have any questions on shipping or turnaround, please feel free to contact me directly at firstname.lastname@example.org or by phone 973-994-9550.
Thank you again and we look forward to supplying you with wonderful personalized favors that all your friends and family will enjoy!
Lisa M. Pavia