WELCOME Hello & Welcome to La Conchita Naturals on ArtFire! My goal is to always make sure you find what you are looking for, so if you have any questions, please don't hesitate to contact me. I like to include samples when possible. Please contact me if you are interested in specific samples and any other special requests. I do everything possible to accommodate your request. Check out my Testimonials for more information about my products. http://www.laconchitanaturals.com/Natural_Skin_Care/Customer_Feedback.html Join Our Mailing List to Receive Exclusive Promotions, Coupon Codes and more! www.LaConchitaNaturals.com No SPAM Promise. We protect your privacy and will never sell your information to a third party. Follow us on Twitter @LaConchita PAYMENT Payments can be made securely using major credit and debit cards or electronic checks via PayPal. If you've never shopped on ArtFire, here is a guide to the checkout process: http://www.artfire.com/modules.php?name=FAQ#bq5 SALES TAX All purchases shipping to California will have 8.25% sales tax automatically added to the order total in PayPal. SHIPPING Fantastic Products, Amazing Customer Service, and Fast Shipping Are My Commitment To My Customers I like to get your order to you as soon as possible! Most orders ship within 2 - 4 days of payment. If you would like your items shipped to a different address, please make a note in the 'notes to seller' section. I ship to the shipping address listed in PayPal. Please make sure you contact me if the your mailing address if different. Minimum Order The Shop minimum order is $3.50 U.S. Shipping I ship either USPS First Class Mail or USPS Priority Mail, whichever is most economical. International Shipping International shipping costs are estimated. Actual rates and restrictions vary based on country. Contact me for more information, and I will gladly give you a shipping quote. Rates Shipping charges are estimated. I will refund any shipping overages once the order is packed and weighed. I combine items to save you money! Orders with multiple items may qualify for a shipping refund. For Shipping Quotes, contact me with the listing links and your zip code. Packaging In an effort to further reduce waste we've made some changes: I no longer include a packing list with your order in an effort to further reduce my 'carbon footprint'. We always we reuse all packaging material. I never buy conventional packing peanuts or bubble wrap. Contact me for more information on eco-friendly packaging options. Insurance We cannot be responsible for damages during shipping. If you would like to insure your package, please contact me prior to placing your order. *HEAT & MELTING WARNING* Some product feature a melting warning. In warm weather, these products may melt during transit. Please do not order these product during warm weather, as we cannot be held responsible for damage. If you receive a product from us that arrives warm, melted, or has been left in the sun; keep product in closed upright container and refrigerate for a few hours. This will generally firm the product and make it usable. Please contact me with any questions prior to purchasing. REFUNDS & EXCHANGES I want all customers to be completely satisfied with their order. If for whatever reason you are unsatisfied with any of my products, please contact me as soon as possible. Customer satisfaction is very important to me and I will personally work with you. Shipping rates are non refundable. ~* ADDITIONAL POLICIES & FAQ *~ PACKAGING I offer environmentally friendly packaging and refill options in order to encourage recycling. If you would like to order any of my products in an alternative container please contact me for a custom listing. Post Consumer Recycled Gift Boxes Available. Ask About Our 100% Biodegradable Crystal Clear Gift Bags! Go Green Rewards Program Although the cosmetic industry is dominated by plastics, I do everything possible to offer alternatives and create unique product solutions that help to reduce unnecessary waste. To encourage recycling and an eco-friendly global consciousness, we reward our customers for choosing to recycle and reduce waste. Contact us to find out how to get discounts of up to 30% for Going Green. GIFT WRAPPING Gift wrapping is available by request. Gift wrapping options vary by Season; please contact me for more information. SPECIAL EVENTS Having a Spa Party? Looking for the perfect gift basket? Contact me with your ideas--I love creating personalized gifts and favors! PROPER CARE & STORAGE All products should be kept away from heat and light. Some products may have low melting points or limited shelf life. Please contact me with any questions. LEGAL DISCLAIMER This information is provided for convenience and is not intended to diagnose, treat or prevent disease. It is not a substitute for medical advice. Information is based on general knowledge and is not meant as any type of health claim. Copyright © La Conchita Naturals. All Rights Reserved. All information and images can not be copied or reprinted in any form without prior written permission of the owner.