Ladyinthetower's Policies

Each of my masks are hand-cut for both the edges and the eye-holes so they will vary from piece to piece. If your intention is to wear any of the masks, this can affect how they look on you. Please feel free to contact me and I can give you more detailed measurements for any piece to better check your personal fit.

We want you love your purchase, and try to make our pictures as complete and accurate as possible. If there are any problems please contact us immediately and all refunds/exchanges will be dealt with individually.

All of our items will be shipped through Canada Post. (if you prefer another another option, please contact me and I'll figure out a shipping quote for you.)
The masks will be shipped wrapped, and in boxes to keep them safe. I prefer to recycle shipping materials, wherever possible. We have estimated an average shipping price for these pieces keeping in mind that each mask requires a specific sized box. Canada Post's prices are higher than mailing costs in the United States and this means that our shipping costs are higher as we ship from Canada. If the cost is lower than quoted we will refund you through paypal. Multiple masks, shipped to the same address will be packaged together and shipping should be only a slightly higher cost than a single piece. Custom forms will be accurately filled out and we are not responsible for any applied custom fees.