Upon receipt of payment I'll ship USPS with delivery confirmation. Insurance will already be included in the shipping price too if the item is $22.00 or more. (If you want to buy ins. on a less expensive order I can adjust the listing or invoice your paypal account to reflect an additional $2.00 charge.) I'll contact you with your tracking number when your package is mailed so you will know when to expect it. I pack carefully (35 years experience) and will use as much recycled material as possible. I'll send your order First Class, flat rate priority or regular priority. Heavy oversize items occasionally should go parcel. You should let me check as it can sometimes run $35 or more for these very heavy/oversize boxes to go as priority! But if it fits in a large flat rate, then of course it will be reasonable. $19 usually. I'll refund your Paypal account whenever possible if your zone is closer to me than the one I use to estimate my shipping cost in the item listing. Flyers or descriptive stories I've written that pertain to your item will be included. NOTE TO OVERSEAS BUYERS: Let me know if you would like me to look up the rates, rules and so on for international shipping. Generally speaking on the heavier packages (over 4lbs) it can get pretty expensive. I've shipped to Canada, Australia, Hawaii and Brazil so far. Refunds and Exchanges: Items can be returned or exchanged within 7 days at the buyer's expense. I'll refund the item's price but not the cost of shipping. Returned goods must be packed carefully and arrive in original condition. If there is a loss or damage due to shipping contact me and the USPS right away so you can file a claim at your end. (Save the packaging for them to inspect.) I've had very good luck during the 35 or so years of shipping I've done but hey, Meteors happen... *Now about custom orders* I'll brainstorm with you on pet memorials orders to figure out details. On other ideas, since I work by inspiration and with the materials I have at hand, I'll get your input or wish-list and give you a heads-up if something is style, color or symbol-wise like something you've mentioned. Also, I always have many items bisqued, waiting to be fired but the glaze colors havn't been chosen yet. So don't be shy about asking me a question or making a suggestion regarding what's possible to make. No obligation to buy :) *Oh yes and last but not least* I retain all copyrights ect. to my artwork graphics and written material created as originals for Last Chants Studio by Teri Raymond