We accept payment thru PayPal & Amazon. If you do not have an account with Paypal, you can still pay via credit card through their site.
Payment is expected within 48 hours of purchase. If you need a longer period of time to complete payment please contact us and we can work together for a reasonable time frame. You will receive an email from us if payment has not been received. If no communication is made with in 48 hours, the sale will be cancelled and the item relisted.
We greatly appreciate prompt payment, items will be shipped once payment is cleared. Please email us with any questions.
**We will combine shipping on multiple purchases**
All items are shipped boxed with ribbon (keychains in a organza bag). If it is a gift, please let us know in the "message to seller" and we can add a note so the recipient knows who it is from.
We ship via USPS First Class shipping with delivery confirmation to your Paypal address. Please make sure the shipping address is correct in Paypal. Most items will be shipped within 48 hours of payment clearing (excluding holidays and weekends). *Any international duties/customs fees are the responsibility of the buyer.
The shipping cost does not include insurance, which is recommended, please email us for additional cost if this is required.
Also, please let us know if you would like another shipping method and we will adjust cost.
CUSTOM ORDERS -- We love working with customers to design pieces that are unique! A 50% deposit is required for custom work. The balance (50%) is due when the order is complete. We do our best to communicate clearly and will keep you updated on the status of your custom order.
Due to the personal nature of custom orders, there are no returns. We try our hardest to make sure you know exactly what you are getting beforehand, so we expect that you are happy upon receipt of item. If there is an error on our part though, we will do our best to make it right with you.
REFUNDS & EXCHANGES
We value your business and aim to please. If you have any issues with your purchase, please contact us within 7 days of receipt of item to discuss. All items will need to be returned in their original packaging, in original condition. Shipping charges will not be refunded.
Additional Policies and FAQs
We are happy to lengthen or shorten any chain. Simply note your desired length in "notes to seller" at checkout. Please note, lengths beyond 20 inches will raise the price slightly which we can invoice you for or reserve a listing.