Orders are processed in 4-5 business days and can take a few weeks to arrive, depending on the location and type of delivery. Typically, we ship within Canada using Canada Express Post (2 days) and to the USA using UPS Ground (9-14 days). For Oversees or Other Countries please contact me with your location for an exact quote (you must provide your postal code and city). We ship from Canada. Any taxes or customs fees charged for any items which cross the Canadian border are the responsibility of the customer. If delivery of shipment is refused because of these charges, the customer will be responsible for any costs incurred as a result of rejecting the parcel, including return shipping and handling costs. Please allow for extra time for your package to clear customs as there good be delays crossing the border. Return Policy: Loonar Gifts strives to provide a quality product at great prices. If, for some reason, the product is defective or damaged notify me within 7 days of receipt at 403-880-9279 or by email, and I will refund your money upon return of the item. The product must be returned to Loonar Gifts in the original shipping package and must be pre-arranged with Loonar Gifts. You must have an RGO (Returned Goods Order) from Loonar Gifts within 7 days of receipt. To arrange for an RGO, please contact Loonar Gifts.