Payment: Please pay for your purchase within 3 days or your order will be cancelled. I will begin shipping/working on your order once your payment has cleared through my PayPal.Shipping: Almost all orders ship within 3-5 business days, however, I do not ship on weekends or holidays. Exceptions to the 3-5 day shipping will be for custom orders. Looner Creations is happy to accommodate international orders. I ship your items through Canada Post safely, in sturdy, secure and protective packaging to ensure safe arrival.Please note: Orders shipped outside Canada, be aware that all items entering a foreign country are subject to customs inspection, and the assessment of duties & taxes in accordance with that countries national laws. The buyer is responsible for all duties and taxes incurred. I will ship to the address specified on your receipt unless otherwise requested.If the item you have purchased is a gift, and you want it sent to the recipient, please indicate the shipping address, in the "Message To Seller" option during checkout. Shipping prices cover the shipping materials & delivery charges. If you would like the items expedited, shipment tracking or insurance, just mention it in the Message To Seller option at the time of purchase. I will recalculate accordingly and send you out an invoice which, should be paid within 3 days. NOT responsible for lost or misdirected packages, if this is a worry for you I suggest purchasing insurance/tracking for your package.Refunds and Exchanges:Refunds are only accepted in the event that the piece is damaged in shipment as long as you contact me within 3 business days of receipt. Replacement items will only be shipped after the damaged item(s) are returned. Patterns: Pattern will be emailed to your PayPal email address unless otherwise indicated. If you would like the pattern printed and snail mailed to you, please contact me for cost.