I am based in the UK, I use royal mail for shipping. I use recycled packaging where possible and use boxes where appropriate.

if you would like me to post to a location or by a method not listed (eg international signed for, second class UK post etc), please contact me and I'll see what I can do!

delivery times are out of my control once I have posted an item. if you have a specific date you need your order for, please let me know as much in advance as possible, I will aim to post in plenty of time for it to arrive.

overseas orders will take extra time, but I can't be specific about them.

Refunds and Returns

If you are not happy with your item for any reason, do not hesitate to contact me and I will try to sort out any problems. It can be returned for a refund as long as it's within 30 days of purchase. Return postage to be paid by the customer.

Refunds will only be issued once I have received the goods back in saleable condition (unless reason for return was faulty) Refunds will not include any postage costs

Returns will not be accepted on earrings unless they are faulty. (Hygiene reasons)

Faulty goods: If an item is found to be faulty, I will try my best to fix it or make a replacement, but as each item is handmade they may vary slightly. Please contact me if there is ever a problem with something I have made.

This does not affect your statutory rights under the Sale of Goods Act.

All Terms and conditions are under U.K. Law

custom orders

if you would like me to make you something, please do ask! I'll be happy to help!

I will send photographs of the item before I post it to you. I can make any final adjustments.

I try to make custom orders within two weeks and get them sent out however if your item is especially complicated, or requires me to source/order materials, I'm sure you'll understand it might take a little longer!