MadelinesWardrobe's Policies

IMPORTANT - US buyers!----------------------Since November 2010, the United States Department of Homeland Security has increased security measures for items carried on passenger airlines. As a result, mail entering the US from around the world that would normally be sent via passenger aircraft must now travel by other means, including ships and cargo planes. This is resulting in an extension to transit times for some items, mainly heavier items. It may take up to 4-5 weeks for the items to reach customers in the US.

CUSTOM ORDERS----------------------
Do you want to have a beautiful lacy shawl made specially for you? Please contact me so I could give you an estimated time you will have to wait for your shawl. Average waiting time for a circular shawl is 2 weeks + delivery time, for a triangular shawl - 1 week + delivery time.SHIPPING----------------------- I ship once a week - every Monday- I use only registered packages- I ship internationally - if your country is not on the list just send me a convo and I will come back to you with the cost as soon as possible.My shipping costs may be an overestimate, depending on the destination of the package, I will refund via PayPal any difference over $1.00.REFUNDS AND EXCHANGES----------------------All items are carefully wrapped and secured inside a solid box. I DO NOT take responsibility for damaged or destroyed packages. I only give refunds on return of goods. Please email first if you are not happy with your item. I always get proof of posting.