OUR SHIPPING POLICY We ship 1-3 business days from payment receipt. We use the the following shipping services: US Postal Service First-Class Parcel® 4-10 days Priority Mail® 3-5 days Express Mail® Priority Mail International(TM) Insured 4-7 days All major credit cards, Paypal accepted. Phone orders welcome. Shipping includes Delivery Confirmation(TM), insurance and handling fees, Express Service commitment information where applicable. Priority shipping, Express shipping available. INTERNATIONAL SHIPPING POLICY USPS Priority Mail International(TM) Flat Rate shipping and handling includes all available USPS services: Insurance, Delivery Confirmation, Express Service commitment information where applicable. We do not offer First Class Mail International shipping; insurance is not offered with this service. Please do not ask us to mark any order as "gift" or declare a value under $49 for larger values, we would get into a lot of trouble with the U.S. Postal Service. RETURNS Many Horses Jewelry Supply will accept returns for exchange/credit for a period of 7 days from the date of purchase. *Return Postage and handling is non-refundable. (see below for exception) If the package was damaged in shipment, please keep all packaging materials and call Customer Service at 1-262-742-4323 or email us before returning any items. *If we made a mistake on your order and the items are returned for exchange, your return surface shipping will be reimbursed. It's part of our customer satisfaction guarantee. Many Horses Jewelry Supply is not responsible for transit times due to weather conditions outside our control.