WELCOME! Thank you for visiting us. Here you can find an assortment of invitations, cards, favours, accessories and party decoration. Each product is handmade with great attention to detail. We know you will love your piece as much as we've loved designing and creating them. If you are looking for something particular which you can not find in our shop, please do let us know. We will try our best to help you. We welcome custom orders, so please contact us! Email: marcia@minois.ca Website: www.minois.ca Facebook: facebook.com/minoishandmade Twitter: twitter.com/minois_crafts PAYMENT Paypal is accepted for all orders, national and international. It is safe, secure, and easy to use. You do not need to have a Paypal account, you can simply use a valid credit card through Paypal to purchase. PayPal accepts all major credit cards - Visa, MasterCard, Discover, American Express. Items will only be made and shipped after payment has cleared. SHIPPING & HANDLING All items are meticulously packaged and shipped via Canada Post. Once an item has shipped you will receive notification. Small items are generally shipped via Canada Post Air, except when indicated differently. Please allow 7-10 business days for your item to arrive. Heavier items or combined items are shipped via Canada Post Surface, except when indicated differently. In Canada and the US, the estimated delivery is 10-14 business days for your item to arrive. Overseas, please allow 4-6 weeks, although timeframe is generally smaller. For special shipping, please contact us before you finalize your order. If you require your product sooner than the expected delivery time, there are other shipping options available, however there is an extra fee, which will be invoiced to you through a custom invoice. Unfortunately, we are not responsible for lost domestic or overseas shipments that do not have insurance option. However, insurance and tracking options are available upon request but will incur an additional cost. Canada Post charges extra for these features, please note your requests prior to completing your purchase, so we may apply the applicable fee. Please contact us if you're interested in more than one item, for a custom listing! Combined shipping is offered on multiple purchases shipping to the same address. International buyers are responsible for all customs and duties, if applicable. REFUNDS and EXCHANGES We think you'll love our items as much as we do :-) So we're sure you wont want to return a thing! However we understand that sometimes things aren't always as expected. If you would like to exchange your purchase, you will be responsible for returning it in it's original condition as well as taking care of all shipping costs. Returns are accepted within 3 days of receipt. Custom/personalized items cannot be returned. In the event that a package loses its way home to you, we ask that you wait up to 2 weeks for domestic and up to 4 weeks for foreign orders before any replacement items can be sent. Please contact us with any other questions. FAQ 1) Do you do custom orders? Of course! We are always looking forward to working with our customers to create exactly what they are wanting for their special and unique events. 2) Do you offer wholesale pricing? Currently we are not offering our products wholesale. 3) Do you offer bulk discounts? Generally the price of each item is final, as all of the items are handmade individually. We prefer keeping our retail prices as affordable as possible and that doesn't leave much wiggle room for extra discounts. But of course it depends on the circumstance. Please contact us with your specific need.