Payment

We only accept Paypal as method of payment at present. Payment must be made within 3 days of purchase. Items that have not been paid for within this time frame will be relisted.


Shipping

All items are shipped by Royal Mail.

Orders within the UK are shipped using First Class Recorded Delivery (Signed For). This means that your order will have to have someone available to sign for it upon delivery.

Orders outside the UK are shipped via Airmail.

We ship worldwide, including the USA (for USA see important notice below) and Canada, although there are a few exceptions. Contact us if in doubt.

Please note that our shipping costs do including postage and packaging, although we do try to keep costs down as much as possible regarding packaging by recycling wherever feasible.


Delivery

All items are carefully made by hand and most are made to order. Many are also custom made or personalised which naturally takes some time. Items are usually shipped within two weeks of order, although most within a couple of days. If you need an item faster, please contact me and I may be able to accommodate your request.


Returns/Exchanges

We want you to be happy with the products you buy from us, however where items are personalised, custom-made or commissioned at point of sale we do not offer returns or exchanges.

If you wish to return an item and either exchange it or request a refund, please contact us prior to sending the items back us and let us know.

Do not return an item until you have received a response from us authorising its return and instructions for its return have been given to you. The returns address can be found on the packing slip sent with the order.

Returns can not be accepted until we have authorised the return.

The cost of returning the item will be at your expense and refunds can only be made once the item has been received by us, therefore it is recommended that you use a tracked and insured shipping service.

Where an item is agreed to be faulty, the cost of the postage will be refunded along with the value of the item returned, once it has been received by us.

If you are returning items to us they must be in their original condition, any labels still attached and included with their original packaging which should be intact. Do not destroy or dispose of any item or its packaging, even if faulty.

Please remember that exchanges may be limited by the availability of materials or stock.

Returns and Exchanges will be accepted within 14 working days.


Cancellations

If you have changed your mind about your order for any reason, you may cancel it within 7 working days by contacting us. If the item has already been despatched, you can return it to the seller in accordance with our returns policy above.

However, exceptions do apply where items are commissioned, custom made or personalised at the point of sale; orders for these items can not be cancelled. For all other items (i.e. items *not* commissioned, custom made or personalised) if the cancellation is received before work commences on your order or before it is shipped, your order will be cancelled.


Law and jurisdiction

Contracts for the purchase of Goods through the ArtFire Mint To Be Stationery shopfront will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Custom work

We do accept requests for commissions, custom or personalised work. Please contact us for further information.


IMPORTANT NOTICE RE DELIVERIES TO THE USA (Ongoing issue - but improving!)

Please note that (as of this week) the ongoing problems with deliveries to the US is slowly being resolved, however we still do not recommend ordering if you need the item within 3 weeks. See Royal Mail's incident bulletin here:
http://www.royalmail.com/portal/rm/content1?catId=112300784&mediaId=3800088#1600085.

Delays are officially being reported of 2 weeks for heavier items only (and I don't think that any of my items can possibly be classified as heavy); previously the delays were up to 8 weeks. The delays have been due to a combination of measures that the US Department of Homeland Security currently require including shipping of some items via surface instead of air mail and increased security checks once items have reached the US. These issues are beyond our control and the situation has been ongoing since late November 2010.

If you do wish to order items from us for shipping to the US, we suggest that you allow still allow plenty of time ahead of the date that they are required. My Art Cards and notebooks should be delivered within two weeks though.

In the event of a lost package we ask international customers to wait six weeks and UK customers to wait four weeks before your item is replaced. From experience I've found that even the most waylaid packages reach their final destination within that time frame.


If you do wish to order items from us for shipping to the US, we suggest that you allow plenty of time ahead of the date that they are required.