Hello and welcome to Mrs. Kwitty's Cottage. I take pride in the items that are offered here--they are made with skill and attention to detail and lots of TLC! Sometimes I also offer some lovely vintage items, and I always make sure to include any flaws in the listing, so you know exactly what you are getting.

Listed here are my shop policies, please familiarize yourself with them before you make your purchases--I want everyone to be happy with their dealing with me!!

Shipping
I pack and ship each item with care. I try and ship out orders right away if I can--same day or next day. I know you are excited about your purchase and I want it to be in your hands as soon as possible!

I will try to give you the very best shipping rate I can, because I am like you, I don't like to pay ridiculous shipping and handling fees. I only charge what I need to so you will receive your item safely, no more. If the shipping rates seem high, you can blame the postal service! I only charge what it costs for postage at the first class or Airmail package rates plus around $1.00 for packaging--if your item requires special packaging, the price will reflect that.

All items are shipped First Class--with no extras!! This is how I keep costs down. If you would like Delivery Confirmation, tracking, or any extras, please contact me and I will revise your invoice to include these extras.

If you are in the U.S. and would like me to add insurance, please contact me and I will add it to your order for an extra $1.65, and send you a revised Paypal invoice.

If you have opted to go with the regular first class shipping without any extras, I'm afraid that I can't be held responsible for things that get lost in the mail. I WILL do everything in my power to find out what happened to your package, but I am not in control of what happens to your package once it leaves my hands.

I bring everything to the post office myself--so I know it enters the system as quickly as possible that way.

INTERNATIONAL SHIPPING

I am happy to ship international. Shipping is listed for the most common areas that I have sold to, if you have other shipping needs or live in an area not covered, please contact me and I will see what we can do (I am pretty easy to work with!). I ship First Class International to keep costs down, but that doesn't offer any sort of assurance on your package arriving in a timely manner or that it will arrive at all, sad to say. If you want to upgrade to Priority or add insurance, please let me know and I will adjust your invoice for you. If you opt NOT to add these extras, I will just ship first class and cannot be held liable for any mail problems that arise. (Side note: I have never yet had a package that didn't get to where it was going internationally--this is just in case!)

I try and recycle packaging materials whenever I can--but you can be sure that your item will be protected and mailed in a clean ziplock bag or other protective plastic.

Refunds and Exchanges
I offer you a no hassle, money back return policy. If, for whatever reason, you are not happy with your purchase, contact me RIGHT AWAY (within a week) and we will arrange for you to get your purchase price back, just as soon as I receive the item back in the same shape it was when I mailed it to you. I want you to be happy, so if there is any problem at all, I am only an email away.

Additional Policies and FAQs
I am happy to be contacted about doing custom work-- if you have something special in mind or need a specific color, feel free to contact me and I'll see if I can help you!