PAYMENT Payment is by Paypal or credit card. Sales tax is charged for customers from New York and New Jersey. SHIPPING Your order will be shipped within 2 weeks of receiving payment. Within the United States shipping is by USPS with delivery confirmation, and usually takes 3-5 business days. For international orders please allow 1-2 weeks. All International shipments are sent via USPS International 1st Class mail. This service does not provide a tracking number or insurance. Customs and duty charges are the responsibility of the Buyer RETURNS and EXCHANGES If the item is damaged, return it within 3 days of receipt for a replacement. Buyer is responsible for return postage.Items may be exchanged for a different size or model. You must contact Misticmedia within 21 days of receipt of item to request the exchange. Buyer is responsible for return postage.We offer a 21 day money-back guarantee of purchase price if not satisfied. Contact must be made within the 21 day period to approve the return. Buyer is responsible for return postage. We want our customers to be happy!