Moonelighte's Policies
Welcome to our shop! My daughters and I are delighted that you are visiting! Please check our policies below, and if you have any questions, just ask! We want you to enjoy it here, and be happy with your purchases.
We accept only Paypal. If you need any other form of payment, please make arrangements with us BEFORE purchasing! You have a generous five days to pay, once you have chosen your items. After that time, if you have not paid, naturally we have to return them to stock. We will, of course, be able to be reached by Artfire messages, so if you have any problems, let us know!
Feel free to call, text or email from 7 A.M. to 10 P.M. Eastern time. (No ads, please.) 865-603-2853. We're delighted to talk with you!
(IF YOU HAVE A PRIVATE NUMBER, please leave a message on voice mail or in text, as naturally, for safety reasons, I do not answer calls from hidden numbers.
RESERVES: Any time! You can reserve any items in our store for up to five days. If you run up against a problem and need longer, please send us a message! Otherwise, your reserve is removed, and item becomes publicly available again.
LAYAWAY: Glad to! Just check with us and we will make arrangements. You will need to put 20% down and 10% a week until paid. **PAYMENTS ARE NOT REFUNDABLE.**
SHIPMENT:All items shipped within 2 business days of payment. If you would like INSURANCE or DELIVERY CONFIRMATION, please let us know BEFORE PAYMENT and we will include that in the purchase price. WE CANNOT BE RESPONSIBLE FOR WHAT HAPPENS TO A SHIPMENT ONCE IT LEAVES OUR OFFICE!
If your ADDRESS is UNCONFIRMED ON PAYPAL, or you are USING A DIFFERENT ADDRESS, please LET US KNOW YOUR CORRECT ADDRESS! We want your shipment to get to you!
REFUNDS: If you are unhappy with any item purchased through us please return within four days and you will be refunded upon receipt of the item back in our office IN ITS ORIGINAL CONDITION! Shipping costs will not be refunded. Please send us a message on the site, or text or call us BEFORE shipping item(s) back!
Thank you, and let us know if we can help you in any way. Have a wonderful time in our shop!