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PAYMENT: Immediate payment via PayPal or Amazon Payments is required for all purchases. If you are having a problem with your account, please contact me RIGHT AWAY. I will be happy to assist you as I can. RETURNS: For hygiene and health reasons and applicable laws, I am unable to accept returns of items that have been purchased and shipped. I'm sure you'll be grateful once you think about that - you really would not want a used hat, dishcloth, or soap sack, would you? DEFECTS?: All of my lovingly handcrafted items are very carefully inspected for defects before being listed. Accordingly, there shall be no need to return any items for defects in their making. SIZING: Accurate sizing in both English and metric units is given for all items in their listing descriptions. If you have any questions about the appropriate sizing of an item (e.g. What hat size will best fit my gift recipient?) please feel free to contact me before purchasing. COLOR: Items are photographed outdoors in daylight for accurate color representation. Please keep in mind that different monitors display colors somewhat differently. SHIPPING: Subject to weather conditions and availability of transportation, I ship orders on Tuesdays and Fridays. If an exception is necessary due to my being out of town, you will be notified immediately. Orders within the U.S.A. are shipped via First Class Package Mail with Delivery Confirmation. Insurance and/or faster methods must be arranged for in advance, at a higher cost (which I will happily work out for you). Note that without insurance, the risk of loss or damage in shipment resides with the buyer. Your PayPal transaction will be updated with the DC number upon shipment. Orders outside the U.S. are shipped via First Class Mail International. Note that tracking and insurance are not available for this shipping method, which is the least expensive possible. The risk of loss or damage in shipment resides with the buyer, unless shipment is upgraded to a more expensive method where insurance can be obtained. These arrangements need to be made before purchase (and I will be happy to provide such). Customs forms will be accurately and honestly filled out. All customs duties are at the buyer's expense. Your PayPal transaction will be updated when your order has shipped. If you have any questions about my shop policies, please feel free to contact me.