Shipping I ship your art jewelry pieces carefully packaged in a lovely hand-decorated gift box via USPS Priority Shipping and with insurance. Mulitiple items can be shipped at the same rate as long as they all fit in the small flat rate box ($7). If you are ordering many items, I will happily ship with a medium flat rate box to save on costs ($9). I can also ship using USPS Global Priority ($13) if it goes to your country and if the amount is such that no tariffs apply. If you'd prefer, I can ship at reduced rates for International First Class Mail if you don't mind the longer wait. Please convo me for international orders and I will see what I can do! Warranty, Returns, Adjustments At My Bead Therapy each piece is created with careful attention to quality, craftmanship, and design. Many of these hand-made designs include earthy materials which feature natural variations in color, size, and texture. Nevertheless, I want you to have peace of mind that if you aren't entirely pleased with your purchase you may return it for a full refund or credit toward another item. No worries! Simply contact me within 10 days of receipt and then ship the item back at your cost - insurance is highly recommended - to My Bead Therapy,P.O. Box 2481, Layton, Utah 84041-9481. Warranty, Returns, Adjustments At My Bead Therapy each piece is created with careful attention to quality, craftmanship, and design. Many of these hand-made designs include earthy materials which feature natural variations in color, size, and texture. Nevertheless, I want you to have peace of mind that if you aren't entirely pleased with your purchase you may return it for a full refund or credit toward another item. No worries! Simply contact me within 10 days of receipt and then ship the item back at your cost to My Bead Therapy, P.O. Box 2481, Layton, Utah 84041-9481. Seller is not responsible for items lost in the mail while being returned, so insurance when shipping is highly recommended! REPAIRS: When you purchase at My Bead Therapy, you automatically receive a FREE two year Full Warranty on workmanship and materials used in your jewelry items! If a clasp or part of a jewelry item fails as a result a flaw in the material or craftsmanship, I will fix or replace the missing or broken part of your item with one of equal value at NO CHARGE! I will attempt to match the missing or broken part as closely as possible. Full Warranty excludes theft, loss, or damage including but not limited to improper care/cleaning, dropping, catching, or striking against a hard surface, or storage. However, if an earring or portion of an item is lost or damaged, I can attempt to make/find a matched replacement depending on availability of materials. Customer will be charged very reasonable rates for such replacements or repairs. For warranty or repairs, just ship the item to me -- insurance is highly recommended -- at My Bead Therapy,P.O. Box 2481, Layton, Utah 84041-9481. ADJUSTMENTS: Most items can be adjusted to size for a minimal cost. Sometimes you may want a different clasp style. Or maybe you are left-handed and you want the business-end of the closure on the left (right is standard). Simply contact My Bead Therapy with your request and/or desired measurement. I'll let you know what I can do!