Full payment must be made at the time of order. If payment is not received within 48 hours without other arrangements agreed to in email, then the sale will be cancelled.
Shipping - We ship every day except Sunday and holidays. Our goal is to have items packaged and shipped within 3 business days after payment has cleared.
As Shipping is sometimes difficult to guess at due to the various postal zones, if the amount that you were charged for shipping exceeds actual shipping costs + $2 for packaging then you will be given a refund for the difference.
Crystal Prisms are sent via US Priority 3 Day mail with insurance and delivery confirmation!
All other glass items will be sent via USPS First Class Mail, when possible, or Priority 3 Day Mail whichever is cheaper. Items over $100 will be insured.
o The cost of shipping is based on the weight of the item(s) shipped. Multiple items can be combined to save you money but this means that we need to box the items and calculate the total weight. Please request a combined invoice before paying if you want to take advantage of this savings.
o Glass can be heavy, fragile or both so we take care to pack well. We do not inflate the price of items to artificially keep shipping costs low. We add $2 to $5 to the shipping price based on packaging type. This means two things. First, you will not pay hidden fees when you purchase an item and this can lead to significant savings if you buy multiple pieces of glass. Second, packaging well enough to protect your purchase impacts the weight.
o If you need your purchase fast, please let us know so we can price the shipment based on this fact. Default shipping, if you live in the continental U.S. is based on weight as follows:
o 13 ounces or less will be sent via first class mail (media mail if the item qualifies). In all instances, the most economical method will be used. The U.S. Postmaster estimates that it takes 1 to 3 days to deliver a first class envelope or package and 2 to 9 days for media mail within the continental U.S.
o More than 13 ounces will be shipped US Postal Service First Class mail for most glass items, US Postal Priority mail for all crystal items. The U.S. Postmaster estimates that it can take 2 to 4 days to deliver a parcel post package in the continental U.S.
o Items offered with free shipping will be shipped the most economical method.
o All shipments will be sent to your PayPal address so please make sure the address is accurate. If you wish for the item to be sent to any other address, please email me directly with your PayPal receipt number and the description of the item that you ordered. Please look for my confirmation email to you acknowledging the change of shipping address and do not assume that I received your email.
o **International customers are responsible for all fees associated with shipping to their respective countries. Please contact me (convo, email) for shipping price as I have to determine the best and most economical way to get your item to you.**
REFUND & EXCHANGES:
All orders are final and refunds will not be issued, however, customer satisfaction is very important to me. Please email me right away if there is a problem with your order and I will do what I can to correct the situation. If your package is damaged upon delivery--take a photo first before opening, then photo the contents for insurance purposes. Delivery confirmation is standard on all packages sent out and I am not responsible for items lost or stolen in the mail.