Welcome to Natural by Design Cosmetics. This is the place to find handmade hair and body items made with natural ingredients. NBD Cosmetics believes in using the purest materials to make a top quality product that you, your family and your friends would enjoy. All the products listed in this shop are at least 90% natural with a good portion being 99% natural or naturally derived.
NBD Cosmetics currently accepts Paypal and Propay. Sorry cancellations or modifications is hard to do when you are working, working part 2 and raising 2 children, so this service will not be provided. However we do reserve the right to cancel an order if no payment is received within 3 days.
On occasion we offer discounts codes for items in the shop. These discount codes are for the specified time period and can not be retroactively applied; This also applies to purchases where the intention was to use the code in the correct time frame but was forgotten. This helps to keep our prices competitive and insures you get to continue to enjoy your body and hair care treat from NBD.
Current shipping methods include USPS Priority Flate Rate Shipping, USPS Priority Mail or First Class, whichever is cheaper. If for whatever reason you need your items faster, you may choose USPS Express, fee determined by weight and region where you live. For express mail, estimates will be given. The estimates are expected to be paid before shipping your order and if actual costs are less the estimate you will be refunded the difference. NBD Cosmetics will ship to Canada first class international mail. Priority mail is available but is very expensive. Discounts on this shipping will not be offered. We suggest that you purchase insurance for international orders. We are not responsible for lost packages. Packages will arrive in a flate rate USPS priority box/envelope unless special arrangements are required. Paid orders are shipped 3-5 days EST after receiving your order. Shipping days are Monday thru Friday excluding holidays wherein we will not process your order the day before nor the day after a holiday.
Shipping time frames will be extended to 5-7 days business days during the busy holiday season and during periods where the volume of orders is considered to be large. You will be notified within 2 days of your order if you meet the extended shipping time frame.
Refunds and Exchanges
NBD Cosmetics sells natural personal use products and is therefore unable to refund or exchange any item once it has been shipped. We make every effort to provide the information you need to make an informed purchase on our product pages. Please read them carefully before making your purchase. If we err and send the wrong order consider that our free gift and we will re- ship the correct order at our expense. Refunds are not given for custom orders.
Additional Policies and FAQs
All products are for external use only. These products are naturally designed and may show variations from container to container. If a product seperates, gently mix and continue to use as you normally would. Please read all product ingredients carefully and do not use if you are allergic to any component. We will not be held responsible for misuse of any products. It is the customer's responisibilty to eduacate themselves about the properties of essentials oil used in our products.
Custom orders are welcomed. All custom orders must give a detailed description of the desired product, the expected outcome and any allergies. If we find it difficult to design a product tailored to your needs, you will be notified within 2 weeks. We may also contact you to get more detailed information to fine tune a product. After a custom order has been completed you will receive a notice that the item is ready to be listed and your price quote. In making a custom order the intitial listing will be 20- 30% discounted for your purchase. After the first purchase, regular price will be enforced unless being offered for sale or giveaway by the shop. In addition, you agree that by making the custom order NBD Cosmetics has control over the intellectual property and may offer it for sale to other interested parties.
Q: What does the statement "do not use during pregnancy" mean? Aren't your products natural?
A: Natural does not necessarily mean safe especially for the pregnant woman. This statement is used when an essential oil or groups of essential oils is more than 2% of the total weight or volume (Indulgence= 3.5%). Research has shown that certain essential oils should not be used during pregnancy, though no documentation exists of adverse effects resulting from their use.
Q: Why do you use preservatives in a natural product?
A: Some ingredients spoil very quickly and without the preservative you would not be able to enjoy your body care treat for very long. So a very small amount of preservative (always 1% or less) is added to ensure it has not grown mold or bacteria before you finish using it.
Q: What about fragrance?
A: Our fragrances are purchased from a reputable supplier that blends essential oils together to make a fragrance. These fragrances are proprietary and as such they do not have to list more that the term fragrance or essential oil for their ingredient list.
Q: How are your products tested?
A: The products are tested on volunteers who suffer from the complaint that the product is designed to correct. The volunteers are asked their honest opinion about the product and reformulations are considered based on feedback. The product is retested until an exceptional product is created.
Q: Can I use your hair care products on my relaxed/ chemical treated/ colored hair?
A: These products were created to help your hair no matter what state it is in (natural/ relaxed/colored). The goal is to promote healthy hair that is soft and manageable.
Q: Are your products hypoallergenic?
A: It is always advisable to perform a patch test when using any product. Apply a small amount of the product to an exposed area of skin. If itching and redness occur, rinse it off immediately and discontinue use of the product. If you have sensitive skin or are prone to allergies, please read the label before making a purchase.
Q: What makes you the "expert"?
A: We don't consider ourselves experts. This journey started out with a problem and investigative work trying to fix that problem. What we do is research and test natural formulations to achieve goals that people are not seeing with other products, natural or commercial. The process is driven by the scientific method and knowledge gleaned from professionals in the field (hairstylists, dermatologists, herbalists and general medical providers). The end result is a product that offers you the "difference" you have been looking for.