PURCHASES: are processed through PayPal. You do not need a PayPal account to use PayPal. You can use a credit card. All items ship USPS first class, within two days of receipt of payment. Custom orders will require additional time. CUSTOMS: International buyers, please note that any customs or duty charges incurred by your package will be your responsibility. RETURNS: Our jewelry is handmade with a great deal of attention to detail. If, however, you are not satisfied, please contact me and we can work out a satisfactory solution. Any items returned must be in the original condition. No returns on international orders. If you see something you like but want us to make a different version, or if you have a stone that is appropiate for cutting and polishing, we will be happy to create a custom piece. Just contact Oestara Stones and we can finalize the terms. We appreciate your business and will do everything we can to make your purchase a positive experience.