All items are shipped via US postal Service. Items must be paid for prior to shipment. Jewelry is sent by priority mail, flat rate small box, to all USA addresses at no extra charge. This means it should be delivered to you in two to three days after mailing. Sometimes packages to the west coast or Washington DC take longer to arrive. Typically, packages are shipped on the same day or next day after you place and pay for your order. Payment methods accepted: Paypal, Post Office Money Orders, Personal Checks USA only. If using Paypal, please pay for items within two days to prevent relisting. You can use a check to pay through Paypal. If you prefer to mail a check, personal checks are accepted for item totals under $75. and must clear your bank before the item is shipped. 7 days are allowed to receive you check before relisting the item for sale. In rural areas, the mail can be slow sometimes. A good attempt is made to have accurate photos and descriptions of all items. If you are not happy with your purchase when it arrives, you may return it for a refund. Returns must be made within 7 days. (Exception to 7 day policy: Email arrangement for returns or exchanges on Christmas gift purchases in December must made by January 4th.) Item must be in new condition. Shipping costs will not be returned. Please contact Owl Hollow via email prior to returning an item. Also, you may email if you have any questions about an item you are interested in. (To send email, click where it says "contact seller" in the box at the upper right of the sale pages or send email directly to owlhollowstudio@gmail.com.) EAR WIRES: Most copper earrings are available with ear wires in sterling silver for those few people that might be sensitive to copper. Email or contact with your request upon purchasing. The wires will be changed at no extra charge. GALLERY INFO: The Gallery tab of the studio shows various works which have all been sold. Any information shown when you click on a picture there is the information that was in the listing when the piece was up for sale. Some of the items were one of a kind pieces that will not be available again. If you see something in the gallery that you are interested in, send an email to find out the availability and the price. Use the "Contact Seller" on any of our pages or send your email directly to owlhollowstudio@gmail.com