ALL JEWELRY IS CAREFULLY PLACED INTO SMALL JEWELRY ZIPLOCK BAGS AND THEN GIFT WRAPPED IN A JEWELRY GIFT BOX OR POUCH AND THEN PACKAGED IN A THICK BUBBLE MAILER FOR EXTRA SECURITY. ORDERS ARE GENERALLY SHIPPED OUT WITHIN 5 BUSINESS DAYS FROM THE DATE OF THE ORDER. PLEASE ALLOW 7-10 DAYS TO ARRIVE AFTER SHIPPING (USUALLY ITEMS SHIP MUCH QUICKER, MOST OFTEN ORDERS ARRIVE WITHIN 3-5 DAYS OF BEING SHIPPED. PACKAGES ARE SENT VIA U.S.P.S. --------------------------------------- RETURNS FOR FULL REFUND MUST BE RETURNED NEW AND IN THE SAME CONDITION THEY WERE IN AT TIME OF SHIPPING FOR A FULL REFUND. BROKEN, 0R DAMAGED JEWELRY MAY BE RETURNED FOR REPAIR. SHIPPING COST AT CUSTOMERS EXPENSE. IF THE CUSTOMER DOES NOT WANT THE PIECE REPAIRED AND WOULD PREFER A REFUND, A FIVE PERCENT RESTOCKING FEE APPLIES. ------------------------------------------ MORE THAN ANYTHING I WANT EACH OF YOU TO BE MORE THAN PLEASED WITH YOUR NEW JEWELRY AND I AM VERY EASY TO WORK WITH IN MOST CASES. IF FOR ANY REASON YOU ARE NOT TOTALLY AND COMPLETELY SATISIFIED WITH YOUR PIECE, JUST LET ME KNOW AND I WILL FIND A SOLUTION FOR YOU. ---------------------------------- I DO ENJOY DOING CUSTOM PIECES SO PLEASE LET ME KNOW IF YOU HAVE ANY SPECIAL REQUESTS AND I WILL DO MY BEST TO MAKE WHAT YOU ARE LOOKING FOR. ------------------------------------ THANK YOU SO MUCH FOR VISITING!! -----------------------------------