PAYMENT At this time I only accept payment through Paypal. Payment is expected with 48 hrs of placing the order. SHIPPING All shipping is USPS First Class unless other arrangements are made. Cost of shipping is more than just postage. It includes packaging, handling, and delivery confirmation. U.S. SHIPPING Cost of U.S. shipping INCLUDES INSURANCE. First Class usually takes 2-7 business days and often has nothing to do with how far away you are! If you need your order faster you can upgrade to Priority for an additional $3.50. Drop me a note at checkout and I will send you a revised invoice. INTERNATIONAL SHIPPING Unfortunately, USPS First Class International does not offer insurance. If you want your package insured it will have to ship Priority International and the rate is an addition $10. If you prefer this method, drop me a line at checkout and I will send you a revised invoice. Its very hard to accurately calculate international shipping, especially with multiple items. If I overestimate shipping and handling by more than .50, I will refund the difference. All orders are packed in a cotton-filled jewelry box that is suitable for gift-giving. Most items ship within 2 business days. The exception is for hand-stamped items, which take 5-7 business days. Holidays may take a bit longer. If you need something fast than that drop me a line and Ill make every effort to accommodate. Do you want to ship a gift to another address? Convo me with the address and any note youd like included. The buyer is responsible for any customs fees that apply to international orders. If something happens during the shipping process I will file the insurance claim and replace the item. REFUNDS AND EXCHANGES I want you to be satisfied with your order! If there's a problem, please let me know right away and I'll make every effort to make it good. For returns, I must be notified within 3 days of receipt. I cannot offer full refund for personalized items and will handle on a case-by-case basis. Sometimes no matter how careful we are, a piece of jewelry breaks. Bracelets are especially susceptible to getting caught on something. I'm happy to do minor repairs for cost of shipping only. If its something bigger well discuss the terms on a case-to-case basis.