My shop policy is customer satisfaction. I will ship, generally, the day after the order is placed at the latest. I do not ship until payment is received in full. If you are ordering from outside of the United States I am happy to ship to you. However, I want you to be reasonable and do not expect miracles from the mere mortals delivering the mail. Out of the country shipments have been known to take a month to make it to their destination with the holidays, bad weather, and other human frailties factored in. I ship the next day unless its July...then your orders will wait a week to ship because this is my vacation month. I try to put that announcement front and center during the times I am vacationing.
If you see a fiber that you would like in a different bead style, ask. Most likely I will be able to work it into a bead you will be happy with.
I will accept returns if you are not happy with the item you receive.
If you are inquiring about wholesale, be prepared to send a copy of your Tax ID for resale and proof that you actually own a resale operation (website, bricks and mortar store or the like). Also, be prepared for minimum order requirements for wholesale purchase.
I'm open to trading but if you approach me first, be prepared to send me your item first. When I receive your item, I will send you mine. If you send me chocolate, I'll send you extras :o)