PinAndTack's Policies
You will find a splendid mix of handcrafted goodies that I put love & care into creating, so you may enjoy them in your home, office, or for that special event.
NOTE: Although, I try to keep items stocked, some may be created when purchased. This will not affect shipping (see below for shipping times) - However, if it does, I will promptly let you know.
{ payment }
Paypal is the only method of payment accepted. ALWAYS choose "PAYPAL" as your method of payment - You do not need an account to use Paypal & you can use credit/debit cards or Echecks to pay through it.
Payment should be received when order is placed. If it is not, I will send a courtesy invoice to your email via Paypal. If it is not paid within 24 hours (or less) & I was not contacted, I will cancel sale & re-list all items.
I will not send an invoice with your purchase. If you would like one, please let me know in "Notes To Seller" or send me a convo.
{ shipping }
All orders are shipped via USPS within 10 business days* after payment is received. Insurance is always recommended, although, it is not required. If you would like to add insurance, please contact me for additional cost.
* Please see shop announcements for any temporary corrections to shipping times.
( usa customers }
Delivery confirmation is automatically included in your purchase. You will receive a tracking # sent to your email (or found in your Paypal account), so you can follow your order with ease.
{ international customers }
Orders can take up to 6 weeks to arrive, depending on your location in this big, beautiful world. Please allow ample time for delivery. If you need an order promptly, please contact me BEFORE making your purchase. Priority & Express shipping is available for an additional fee.
If you would like to track your order, Express shipping can be purchased - Please note that it is VERY expensive & not available for every location.
{ shipping materials }
I use clean, recycled packaging materials when available. This keeps our Earth a greener place.
{ returns & refunds }
If you are not happy with your purchase, please return order within 5 days of receiving along with notifying me of the return. Item(s) must be in unused condition & you will receive a refund promptly (minus original shipping.) Return shipping is your responsibility.
{ important note - custom orders }
All custom order sales are FINAL as they are made exclusively for you - No exchanges, returns, or refunds.
{ feedback - buyers only }
I will leave feedback after I receive feedback from you. If I do not, please send me a friendly reminder & I will promptly take care of it.
Before leaving negative feedback, please allow me to rectify the situation! I want you to be happy & a continued customer, so let me know if you have any problems. I will work with you, so we can both have a satisfactory experience.
{ contact }
You may contact me through this shop. Do NOT use my email as I rarely check it, but I do check my shop everyday. I should respond within 24 hours. If you haven't heard from me within 48 hours, please send another note. (As the sole creator/operator of this shop, I can get quite busy!)