Terms and Conditions of Sale ~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~ Payments ~~~~~~~~ I accept payment via paypal or UK residents can, if they wish, pay by cheque. International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries. ~~~~~~~~~~~ Custom Orders ~~~~~~~~~~~ I am happy to take custom orders. If you would like something you see in my shop in another colour or size, I am more than happy to discuss making it for you. Custom orders will need 50% non refundable deposit of the agreed price paid up front, to cover the costs of materials. A mutual delivery date will be agreed at this time. I will keep in contact with you the whole way through the making process and will send you photographs,(when applicable) of materials and the item as it is being made. When the item is completed I will send you photos and a request for the remainder of the price and shipping costs. Once the money has cleared your item will be shipped. ~~~~~~~ Shipping ~~~~~~~ If you pay by paypal all goods will be sent to the paypal account registered address. Please make sure you keep your paypal account shipping address up to date. If you specifically wish for the goods to be sent to a different address this must be agreed with me first. All the ready made, hand crafted goods that I offer on Artfire will be dispatched by 1st class recorded post to UK customers and 1st class airmail to over seas customers within 3 working days of payment being finalised (i.e. Paypal payment being received or cheque clearing in the bank). If you want your package to be insured I am happy to do that at your own cost. Please contact me to find out the cost. If you contact me to requested a custom made item(s) I will agree a mutually satisfactory date of deliver at that time. Custom made items can take longer than the ready made goods as parts and materials may have to be sourced. I will keep you updated and informed all the time of any unforeseen delays. I will never leave you hanging not knowing where your goods are. ~~~~~~~~~~~~~~~~~~ Refunds and Exchanges ~~~~~~~~~~~~~~~~~~ Every effort is made at PiratePixieCrew to get your goods to you in perfect condition. If any product is faulty, incorrect or damaged in transit to you, please contact me and report the problem within SEVEN working days of receipt of the goods. Faulty, damaged or incorrect orders will be replaced or refunded. Please do not ship the goods back to me unless I have told you to do so. I will not reimburse the cost of shipping items back to me unless I have instructed you to do this. ~~~~~~~~~~~~~~~~~~~~ ---------- Complaints ---------- ~~~~~~~~~~~~~~~~~~~~ At PiratePixieCrew I do my utmost to make sure that I provide my customers with great products and loyal service. If you feel I have not done so, please Contact me and let me know how you feel I have let you down. I will try my hardest to resolve the problem as quickly as possible.