Payment I accept PayPal and United States Postal Money Orders only. Please be sure your PayPal address matches your Artfire address. This will avoid delays in shipping. PayPal requires me to ship to the PayPal address. If you are new to Artfire and/or online shopping, here is a link that explains the checkout process. This can be confusing to most people. http://www.artfire.com/modules.php?name=FAQ#bq5 If you do NOT have a PayPal account. You can still pay via a check or credit/debit card! Very convenient, yes? Most shops on Artfire accept payment via PayPal, including payments made by credit or debit card. This is super easy if you, as a shopper, have a PayPal account. However, if you do not have a PayPal account, you may still be able to pay for your purchase with a credit or debit card using PayPal's guest checkout service. (There are some limitations to this option, noted below.) The first step is to find an item you love and want to buy. Click Add to Cart on the listing page to place the item in your cart. Be sure the listing says the shop owner accepts payment by PayPal and credit cards by checking for these logos in the payment section of the listing: When you're ready to check out, choose PayPal as your payment method. You'll notice the credit card logos next to the PayPal logo because credit card payments are processed through PayPal. Fill in the other order details, such as a note to the shop owner, a coupon code, etc. To proceed, click the Check out with PayPal button. You will be taken to a page on PayPal. You will see where it reads "Don't have a PayPal Account?" Look for a link on the left side of the page that reads "No problem, continue checkout". You will then be prompted to fill in your contact and credit card information. You will be given the option to create a PayPal account, but you can decline that offer and continue your payment without a PayPal account. Once you have completed the information on PayPal, you will return to Artfire Checkout to review and submit your final order. No worries! Your payment is not sent until you click the green Submit Order button on Artfire. Shoppers take note! PayPal may limit the number of times a credit card can be used before requiring that you create a PayPal account. Please contact PayPal's customer support for specific questions about their guest checkout limitations. ---------------------------------- Shipping I CAN ONLY SHIP TO YOUR PAYPAL ADDRESS. PLEASE BE SURE THAT THIS IS CORRECT BEFORE MAKING PAYMENT. THIS IS A PAYPAL REQUIREMENT FOR SELLERS. I almost always ship USPS Priority Mail or USPS First Class mail with a tracking number. This allows you to have peace of mind about the location of your package. Ready to ship items will be shipped within three (3) days of your cleared payment. If you want to upgrade to UPS (internationally) or Express shipping, please let me know at the time of purchase. You can include this in your PayPal payment notes or contact me before making your purchase. If you want insurance applied to your order, please add 2.00 to your payment to cover this charge. Custom items have a processing time of about 6 weeks. Please check your listing for this information. --------------------------- Refunds and Exchanges I want my customers to adore everything they purchase from me. If you are somehow unhappy with your product, please let me know immediately. I will do my best to listen to your ideas and attempt to make adjustments. I do normally accept returns. However, there are some guidelines that need to be followed. The cost of the return shipment is the buyers' responsibility. Please contact me the day that it arrives and let me know what the issues are. If we cannot resolve them, please ship the item back within three(3) days. You must include delivery confirmation on the return package. Once the package arrives in it's original state, a full refund minus shipping will be refunded. If an exchange is desired, your new item will ship out asap. This situation has never happened to me, but it could. If it should, I want you to be happy. The ONLY times that a return is not allowed is for a specialty item. I cannot take costumes or special occasion clothing back. I would gladly make alterations to them, if needed. ------------------------------------ Additional Policies and FAQs All of my items are created in a smoke-free environment. They are securely packaged and shipped quickly. Custom made items are my specialty, so please contact me if you need something that you cannot find. ------------- Cancellation Policy IN THE EVENT OF A CANCELLED ORDER ON A CUSTOM MADE ITEM, YOU WILL BE CHARGED A 40% CANCELLATION FEE. THIS IS TO COVER MY EXPENSES FOR YOUR MATERIALS, ETC. IF YOUR CUSTOM ORDER IS CANCELLED, YOU WILL BE REFUNDED THE AMOUNT THAT YOU PAID MINUS 40%. PLEASE BE SURE THAT YOU WANT YOUR ITEM BEFORE YOU MAKE YOUR PURCHASE. I ORDER FABRICS ON A CASE BY CASE BASIS NORMALLY AND HAVE LIKELY PURCHASED YOUR MATERIALS AS SOON AS YOU PLACE YOUR CUSTOM ORDER.