PrettyGonzo's Policies

Welcome to Pretty Gonzo! Your visit is valued! I love jewelry, and what I make is the type of jewelry I would wear myself or give as gifts to friends and relatives. Every piece, however simple, is a little statement about the person wearing it, and I always hope that my jewelry will bring happiness to the person destined to wear it. CLIP-ON and PIERCED CONVERSION: If you wear clip-ons, I can convert any pair of earrings in my shop into clip-ons for you at no extra charge. Just ask! I can also convert any clip-ons to pierced wires. CUSTOM ORDERS: If you are interested in a custom order, please contact me. I will list your item(s) as "Reserved," including photos. PLEASE NOTE: My photos are always of the actual items I am selling. Many of my jewelry pieces are OOAK (one of a kind), but even in cases where I do repeat a style, I always take new photos. SPECIAL DEAL ON U.S. SHIPPING: Orders totaling $50 or more ship free to the U.S. with the coupon code SWEET-WEE-CAT. -----PAYMENT INFORMATION----- I accept Paypal and Amazon Payments. Please note that you can securely use your credit card via Paypal even if you don't have a Paypal account. RHODE ISLANDERS, PLEASE NOTE: By law, I must append RI sales tax to the cost of your purchase and pass it on to "the governor." -----SHIPPING COST----- HANDMADE EARRINGS: United States: $2.95 first item; $0.50 each additional item Canada: $8.00 first item; $0.70 each additional item. Any custom fees and/or taxes are the buyer's responsibility. United Kingdom, Ireland, Germany, France, Japan, and Australia: $12.50 first item; $2.00 each additional item. Any custom fees and/or taxes are the buyer's responsibility. If you live in a country not listed above and are interested in a pair of handmade earrings, please contact me. I'm willing to ship to many places not listed above! :) HANDMADE BRACELETS: United States: $3.05 first item; $0.70 each additional item Canada: $8.50 first item; $1.00 each additional item. Any custom fees and/or taxes are the buyer's responsibility. United Kingdom, Ireland, Germany, France, Japan, and Australia: $12.50 first item; $2.00 each additional item. Any custom fees and/or taxes are the buyer's responsibility. Again, if you live in a country not listed above and are interested in a handmade bracelet, please contact me. HANDMADE NECKLACES & WRAP BRACELET NECKLACES: Right now, I am shipping necklaces and wrap bracelet/necklace combos to the U.S. and Canada only. Shipping price can vary. Please see the item listing for the exact shipping price and combined shipping info. If you live elsewhere and are interested in a handmade necklace or wrap bracelet/necklace combo, please contact me. VINTAGE ITEMS: Shipping is determined on an item by item basis. Most vintage ships to the United States only. If you live elsewhere, please contact me. I will be happy to help you as best as possible! -----SHIPPING ADDRESS----- PAYPAL: If you use PayPal, I ship to your address as shown by PayPal. AMAZON PAYMENTS: If you use Amazon, I ship to your address as shown by ArtFire. Please make sure to include your shipping address when ordering at Artfire, as Amazon does not provide one. In either case, please make sure your address is current. :) If you are purchasing a gift for someone and have used his or her address for shipping, please let me know at the time of ordering. I will be happy to include a complimentary notecard with your shipment, in which I will write whatever message you would like to send. Also, please make sure the recipient's address is current. -----SHIPPING METHOD----- HANDMADE JEWELRY: United States: Items are shipped First-Class USPS with Tracking (formerly Delivery Confirmation). Other Countries: Items are shipped USPS First-Class Mail International with certificate of mailing. Again, you are responsible for any customs fees and/or tariffs. Earrings are shipped on earring cards in small plastic bags, wrapped in decorated paper or gift bag, and then wrapped for protection in transit. Bracelets and necklaces are shipped in a similar way (but minus the earring cards). VINTAGE ITEMS: Most vintage items are shipped First-Class USPS with delivery confirmation. The exception is vintage books, which ship Media Mail unless otherwise stated in the book's listing. Please note that Media Mail can take some time to reach you. I only select this form of shipping to offer you economical shipping with weightier books. If you prefer a faster form of shipping, simply contact me. Vintage jewelry is gift-wrapped or gift-bagged and includes protective plastic bag and wrapping. INSURANCE OPTION: If you would like postal insurance, please contact me. I will invoice you for the cost of insurance. IN GENERAL: As someone who has made many online purchases, I know how nice it is to experience quick shipping from a seller. My goal is to ship your order promptly once I have received payment. -----RETURN POLICY----- I want you to be happy with your purchase. Always feel free to contact me about an item before buying, as no question is too minor. I'm pleased to help! Returns are accepted if you contact me within 5 days of receiving the item. Also, I must receive the item no later than 2 weeks after its delivery to you. (If you have a situation where this timeframe poses a problem for you, please let me know before ordering.) You are responsible for shipping with delivery confirmation (U.S.) or certificate of mailing (Canada and overseas). Items should be in their original condition with their original wrapping and packing materials. Any earring cards or gift bags should be included. Also, please note: In rare instances, a vintage item may not be returnable. This exception will be clearly worded and included in the item's listing. -----REFUND POLICY----- Refunds for Handmade Jewelry: I will refund for the purchase price minus shipping. Refunds for Vintage Items: I will refund vintage items for the purchase price minus shipping. Please keep in mind that, in rare instances, a vintage item may not be returned, as noted above. -----OTHER POLICIES----- Non-receipt: Delivery confirmation allows tracking the item, and I bring my shipments directly to the post office rather than using pick-up. I will do my best to help you if items go astray. Again, always make sure the shipping address you provide is current. Damage: If an item arrives damaged, please contact me ASAP. I will repair damaged handmade jewelry if you ship it back to me. Also, please see option for postal insurance above. -----COMMUNICATION IS EVERYTHING----- I'd love to hear from you if you have any questions or comments. So please don't hesitate to contact me.