FORMS OF PAYENT I ACCEPT: 1. Paypal 2. Propay Credit Card Payments: Visa, Master Card, Amex and Discover Card. 3. Money Orders and Checks SHIPPING: All of my raggedy ann dolls and aprons are ready to ship out the next day. My wood items: Due to demand please allow up to 15 Business days for you order to ship out. Custom orders may take longer. If you need your sign sooner please contact me. I ship USPS Priority Mail 2 to 3 business days and First Class mail please allow 4 to 5 business days. Insurance is optional on orders.. Unfortunately I cannot be responsible for lost or damaged packages once they have been mailed if uninsured. Orders shipped through UPS under $100 have insurance included. USPS is $1.70 under $50.. Please let me know if you would like insurance on your package. REFUNDS AND EXCHANGES: Please contact me within 3 days of receiving your purchase. You must return the item to me in the same condition and packaging as you received it. Return postage and shipping the item back to me is the buyers responsibility as soon as I receive the item I will issue you a refund minus the shipping fees. I do not refund the shipping fees on any item. CUSTOM ORDERS: I am happy to make a custom order for you just email me and see if it's something I can make for you. When placing a custom order write in comments at checkout exactly what you want written, color of sign and color of text on your sign. Please write this on your order even if you have emailed me your request. I get so many custom request I cannot remember everyones special request. To view my color chart and font list copy and paste this link and it will take you to a listing that has both the color chart and font list or just click the custom listing catagory on the right side of the page: http://www.artfire.com/ext/shop/product_view/Raggedydollys/5063989/name_business_phrase_custom_wood_sign_7_x_24_primitive_wood_fence_board/handmade/woodworking/home_decor/wall_hanging WHOLESALE ORDERS: Go visit my wholesale site at: www.mycountrycottagesignswholesale.com