Payment is required within 24 hours, unless prior arrangements have been made. I accept PayPal, Amazon Payments as well as Visa, MasterCard, American Express and Discover. Shipping is free within the US. I ship using USPS First Class for most orders and ship non-custom orders out within 48 hours. Custom orders will be shipped out within 48 hours of you approving the work. If your country isn't listed, feel free to contact me for an international quote. Returns & Refunds: We all know that buying online can be a little tough sometimes. I want you to have a fun and pleasant shopping experience with me. No matter what the situation is, I will do my best to help you. Jewelry: I want you to love your jewelry! Please contact me immediately if you're unhappy with your purchase. If your jewelry arrives damaged, please contact me and send it back for a full refund. I honor refunds & exchanges within 7 days of you receiving the item. Dog Tags & Charms: For custom orders, I can't offer refunds or exchanges. Please understand that I cannot resell something made specifically for your pet. You will be consulted throughout the custom process to assure that you're getting what you want. I want you to love your tag as much as I love making it. When the order is finished, you will receive pictures to approve before I ship it to you. For other tag orders, I will honor refunds and exchanges within 7 days of you receiving the item. Bags & Totes: I honor refunds and exchanges for these within 7 days of you receiving the item. If it arrives damaged, please contact me and send it back for a full refund.