Thank you for taking the time to visit this page. Here's the low down on all of my policies: PAYMENTS: I accepts the following forms of payments: 1. USPS money orders 2. Bank issued cashiers checks - Your item(s) will be shipped once payment clears. I will notify you the day of shipment 3. PayPal 4. Credit Cards - Select the PayPal option and even if you don't have a PayPal account, you can still use your credit card. It's free and easy for you to use! RETURNS: 1. All items are considered OOAK (one of a kind). 2. I offer a 30 day warranty on workmanship only. 3. Some components are made of fragile materials such as glass) and therefore are unable to be replaced due to breakage from misuse, abuse or excessive wear and tear. 4. If your item(s) are in need of repair, within the first 30 days of purchase, I will happily repair your item. 5. Due to the possibility of limited stock or items I can no longer get, I reserve the right to repair or replace components with similar or better components. 6. Please inspect your item(s) when they arrive. 7. If there is anything damaged, please contact me immediately at mydragonfly71@gmail.com. 8. You are responsible for paying to have the item shipped back to me. I will notify you once your item(s) have arrived. PLEASE NOTE: After 30 days, I will not accept returns. SHIPPING & HANDLING POLICY: 1. Shipping is done via USPS (United States Postal Service). 2. All S&H charges are posted. 3. I ship with Delivery Confirmation so that I can track your order. 4. I use bubble wrap mailers and always write "FRAGILE" or "HAND PROCESS" on every package. 5. If you wish to have your order delivered by Fed-Ex or UPS, please contact me prior to your purchase so that I can adjust the shipping cost and provide you with an accurate total. INSURANCE IS INCLUDED in all USPS shipping and handling prices that are posted. CUSTOM ORDERS: If you wish to have a custom piece designed, please email me with "Custom Order Inquiry" as your title :) I love making custom pieces and will happily provide my policies to you upon request. As always, if you have any questions, please feel free to contact me at mydragonfly71@gmail.com Thank you for taking the time to visit my shop and Happy shopping!