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DESIGNS All of Second Nature Designs are created by Allison Lundahl, the designer and jewelry artist. Suggestions, comments and/or questions are always welcomed. PURCHASES Payment is due at time of purchase or within 48 hours and can be made via PayPal, Check or Money Order. If you dont have PayPal and dont want to use other methods I am able to accept credit and debit cards via telephone. Non response to invoice or checkout will result in relisting the item. Your purchase will most assuredly bring you years of joy as each piece is a unique, one-of-a-kind, handcrafted item. All jewelry is guaranteed to be free if defects. Should a problem arise, just contact me and I am sure we can amicably resolve the issue. Refunds are based on a case by case basis, however, I usually issue a store credit. SHIPPING Items will ship within 1-2 days of payment being recieved and confirmed by the manner listed in the posted listing of the item. I usually ship USPS First Class with delivery confirmation. If you want to upgrade, contact me and I will adjust the shipping charges. Since I cannot be responsible for lost, stolen, or damaged packages, please let me know if you would like to add insurance. REFUNDS AND EXCHANGES All sales are FINAL as each piece is handmade and unique. However, I want you to be happy with your purchase. Of course, if there is damage to the purchase, I will gladly replace it after I am contacted and the original purchase is returned via reputable carrier of your choice with delivery confirmation. I will cover all shipping expenses to ship the replacement. Buyers Remorse or change of heart for any reason are not really grounds for a refund or replacement. However, if after you have excercised good faith and judgment before placing your order and when you receive the item you are just not happy with it I will exchange, revise or offer a shop credit for the return, especially if it is a gift for someone else and it just wont work. Ask any questions you may have. I will happily respond promptly. I aim to please so just ask.