SerendipDesignsJewelry's Policies

Welcome! All purchases come in a gift box and are well packaged for safety during shipping. I will happily add gift wrap/personal handwritten tag just leave me a note. Payment:Paypal is wonderful and is the easiest choice for payment. You can call me to give me your credit card information as well. I need to receive payment within a reasonable amount of time If I don't hear from you or see any payments to follow within 3 business days I will cancel the sale. Shipping:Items will be shipped within 7 business days of receipt of payment via first class mail with delivery confirmation unless an upgrade or insurance has been requested and paid for. Orders will be shipped to the address on file with Artfire. Priority Upgrade for Domestic Customers: An additional $3.00International orders will be shipped first class international which is a basic postage that does not include a tracking number and takes about 7 days. If you would like extra speedy delivery or insurance/tracking number I find that the $13.00 flat rate envelope generally works best. Please contact me to sort this out if you are interested. Please be aware of your customs fees as these are your responsibility.Please note that Japan China and some other Countries require postage pricing a bit higher than I've quoted as "every where else" on the listings. I will deal with these shipping zones case by case. Please contact me to be sure before you purchase from these areas.Express shipping available at an additional cost please contact me to work out details.Refunds and Exchanges:This information is important please read before purchasing.I stand behind my work and want you to be happy with your purchase. If for any reason you are not satisfied please notify me within 5 days of receiving your item and I will make it right for you. Unworn/undamaged goods will be fully refunded or exchanged minus S&H. The item must be returned to me in the same condition as it was sent out. Please note that a refund will not be issued until the item has been received. The purchase price less the cost of shipping will be refunded.Special Situations: You will need to contact me directly regarding any special situations beyond what is discussed above. Wholesale inquiries welcome.