HANDCRAFTED ITEM INFORMATION: All items are made by me, but there are a few photos I use which were taken by friends who allow me to make them into cards and keychains for my shop(s); those will be noted and credit given to my friends who took the photos or made those particular items. All earrings can be made as nonpierced styles as well. Just let me know if you would like this service at no additional cost. My home is smoke-free but I do have one kitty cat as already mentioned elsewhere. I keep all supplies and finished products in sealed zipper bags and storage containers prior to sale and shipping. And my cat never comes in contact with any of the supplies or finished items. PAYMENT: All orders must be paid for within 5 days. If you need more time, be sure to let me know. For US buyers, I accept PayPal, Amazon Payments, Google Checkout, RME, and USPS or bank money orders (but no other type). If you pay with an e-check through PayPal, your shipping will be delayed until payment clears. Same for money orders which are treated like checks by banks. For international buyers, I accept PayPal only. No money orders. All purchases and shipping costs from one buyer must be paid for in one combined payment within 5 days of purchase. If you need more time, just ask. NONPAYMENT: If an order is placed but not paid for within 5 days of purchase, the order will be canceled and item relisted. I will contact the buyer at least once via ArtFire message and email. TAX: Tax will be added for orders shipped to AZ addresses. SHIPPING: I strive to ship the next business day on all items except custom made items. I would let you know ahead of time if I could not ship that fast! And I am very happy to be able to ship most items to some international addresses. Each item has the info about where it can be shipped. All items will be shipped to the payment source address (PayPal, Amazon, etc). PayPal addresses must be confirmed or verified addresses. If your ArtFire address and payment address do not match, I will contact you but if you do not reply within 3 days, I will ship to your payment source address unless you let me know why I should not. So please be sure your payment site information is correct for shipping or else communicate to me why you would need to use another address prior to shipment of your order. If you wish your item shipped to another name or address as a gift, please let me know prior to payment. If payment is with a money order, I will ship when the money order clears my bank; this could be as long as 10 days. Shipping address used will be the one in the ArtFire purchase notification unless the buyer notifies me otherwise. RETURNS/EXCHANGES/REFUNDS: Any item may be returned within 7 days of receipt. Return shipping costs are the responsibility of the buyer. Refunds will be given minus original shipping charges unless reason for return is a mistake on my part. Refund/exchange will be done after items being returned are received and found to be in original unused condition. No refunds are given for items not received but which were delivered per the USPS (delivery confirmation info will serve as proof of delivery). For international orders, refunds for missing or nondelivered items will be at 50% of order total (including shipping cost). I will have proof of shipment but no proof of delivery since this is not available on first class international airmail packages. Since the customer and the seller both lose in such situations, the refund will be half of the amount paid because it will be due to the fault of neither.