Happy customers are very important to me. All jewelry will arrive at your home in a white jewelry box, with colored tissue and ribbon. Packaging is secure and safe in bubble pack for safe passage and shipped via USPS. If the item is not as you wanted, you can return it to me within two weeks of purchase. Please email me to let me know you are shipping the item back and I will refund your purchase payment in full. In the ten years of selling jewelry --that has never happened! I hope you enjoy wearing my jewelry designs as much as I enjoyed making them. My customers are my friends! Yvonne Shea