Studio Policies for StainedGlassElegance All items are shipped within 2 working days if in stock, after order and payment are confirmed, via USPS Priority Mail (which usually delivers in 2 - 3 days). If you prefer another method, please contact me for cost and details. Please contact me if you would like your order insured. If you are not completely satisfied with the item you ordered, please contact me and I will arrange for a full refund of the purchase price of the item after I receive the original item undamaged (shipping costs are non-refundable). Please return it in the original packaging. You will be responsible for return shipping costs. If your item is received damaged, please contact me within 3 working days of delivery and make arrangements for a full refund of the purchase price or replacement of the item. Shipping costs are non-refundable. Keep all packaging and labels and take pictures of the box and the damaged item. Please keep in mind that each item is hand made and the replacement may vary slightly. Also, if I do not have a second item in stock, it will take a few weeks to make a new one and ship it to you. Upon arrangements for a replacement, I will give you an estimate of the time of the new shipment. If you have not received your item within 10 days of shipment, please contact me and I will check the Delivery Confirmation and if it is determined that the item is indeed lost, I will issue a full refund of the purchase price. If you see an item that you would like to customize (i.e.: different color and/or a slight variation) I will be happy to accommodate your request. If you have something in mind that you do not see in my shop, contact me for a custom order and I will be more than happy to work with you. All custom orders require a 50% deposit (which is non-refundable) with balance due upon completion of the item and before it ships