StitchesFromTheHeart's Policies

I wanted to let you know I take a lot of care and pride in my work. I make all the lace used to make my jewelry with. I have many colors of thread to choose from. If there is a design that you would like in a different color let me know and I will let you if I can do it. The following information is in regards to my corset style bouquet wraps and ring pillows: I have 7 different designs to choose from. All of the designs are monograms except the damask design. With all of these designs you can personalize them just for you. Please read carefully all the details about the wraps and pillows. Right now I am offering the following fabrics: White Satin, Ivory Satin, Black Satin, 100% Natural Linen in Ecru or Off-White, & Burlap in ivory or off-white. If you see one of the wraps & or pillows I have listed but you want a different kind of fabric, or color, just send me a message before you place your order about what you would like. You have many choices and options like color of ribbons, colors for the embroidery, and types of fabrics. My home is pet free and smoke free. PAYMENT INFO: Right now at this time I am only accepting PayPal for payment. California residents will be charged sales tax which will be added on to your order from PayPal. SHIPPING: Once I receive your payment I will ship out your order within 1 to 2 business days on most items. Some items take a little longer to get made. Please check the listing for production times. I use First Class to ship domestically, U.S. If you need your order sooner than First Class let me know before you order and I will adjust the shipping charges. INTERNATIONAL ORDERS: I use First Class International. This DOES NOT include insurance or tracking. If you are wanting to have insurance and tracking added to your package please contact me before placing your order and I will adjust the cost of shipping. International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. This is especially the case in the U.K. When customs clearance procedures are required, it could cause delays in delivery. PLEASE NOTE, INTERNATIONAL BUYERS: I will not mark "gift" on the customs form. It is illegal. I also put the full amount of the item or items you are purchasing on the custom form. If you are wanting to order more than one item and you want separate shipments then you will need to place your order that way. Don't order multiple items in one order and ask me to ship them all in separate packages because the shipping charges won't be enough to do that. If you can't accept this policy please do not order. I ship to the address that is on your PayPal account. If you would like your order shipped to a different address please let me know that. REFUNDS AND RETURNS: If for some reason you are not happy with your item please let me know. Please do not send back the item before contacting me first.