Welcome to Sue Runyon Designs. I specialize in quality, hand-crafted jewelry designs in freshwater pearls and gemstone beads with professional, classic stringing.
If you are purchasing items as gifts to be sent to different addresses and/or you need gift wrap and cards with gift messages, I'm happy to help out with that free of charge. Just send me an e-mail with all the details. I like helping with surprises! Don't wait too long though. My turn around time can be pretty fast.
I have my own webstore. If you see any items there that you would like me to make an Artfire listing for, let me know. http://www.suerunyondesigns.com
More info on my wholesale policies:
For your safety and convenience I prefer PayPal payments. With PayPal I will never see any of your credit or bank card information. You may use PayPal even if you do not have a PayPal account. You may pay immediately from Artfire checkout, or if you have some custom changes, need a faster shipping method, have requested shipping insurance or have multiple shipping destinations, I can send you an adjusted invoice via e-mail.
If not paying immediately by PayPal, please contact me with payment details. I reserve the right to cancel your order due to lack of communication or timely payment.
For international shipments buyers are responsible for all custom fees, duties and taxes associated with their home country. All customs forms will be marked as merchandise. There are no exceptions.
Certain countries such as Italy and Poland prohibit importation of jewelry. I cannot ship to those countries. If you live in a country such as the UK or Spain where jewelry imports are restricted and require additional expensive postage, you will have to pay the difference before I will ship your order. I will pay up to $2 over the actual shipping cost. Anything more is up to the buyer to pay.
If your Artfire and PayPal addresses differ or if your order is a gift order to be sent to a secondary address, please let me know as soon as possible where to send your item(s). My turn around time can be pretty fast.
Listed items are in stock (except for custom orders) and ready to send as soon after payment is confirmed as possible--often by the next business day. Feel free to contact me about specific shipping dates.
Shipping insurance is the responsibility of the buyer. If you would like insurance for an additional $2.00 for U.S. orders, please contact me. I am not responsible for lost, damaged or misdirected items.
For US Shipping:
I ship by USPS First Class mail which runs 3+ days for delivery. If you need a faster delivery method, please contact me. For small items I package them in a secure padded mailer. All others are securely wrapped and boxed.
An upgrade to USPS Priority shipping (2-3 days) is a flat rate of $5.75 regardless of number of items.
REFUNDS AND EXCHANGES
I want my customers to have a chance to try their jewelry or to give it as a gift before they have to decide whether to return it. Therefore, my return policy is a generous 45 days instead of the normal industry standard of 3-15 days. I like to shop early for holidays and to stash away gifts for upcoming birthdays and know you do too and don't like to be hindered by skimpy return policies. I will continue this generous policy as long as abuses do not occur. Please take extra-good care of an item until you are certain you will keep it. No one has disappointed me yet. Thanks!
If you are not satisfied with your order for any reason, return within 45 days from date of purchase for a full refund of the price of the item or an exchange if you prefer. Refunds for custom orders will be reviewed on a case by case basis. Items must be returned in original, new condition. Shipping and handling charges are not refundable except in the event that I sent you a defective or incorrect item. It is best to insure your return as I cannot be responsible for lost or misdirected items. Obtain return authorization by phone or e-mail before sending so I know to expect your return. Use conscientious packing procedure. Enclose the packing slip or your contact information so the refund is properly credited to you. Please, do not hesitate to contact me if you have a question. Your satisfaction is very important to me.
If you have had an item break, I will do repairs if possible. If the 45 day return period is up, I will determine if there is a charge depending on circumstances and you must pay postage both ways. I work hard to make jewelry that is meant to last.
Contact me at:
ADDITIONAL POLICIES AND FAQS
I work with natural materials which may have inherent flaws. I do my best to describe and photograph items accurately.
My lovely models are all friends, family members or customers whom I have photographed in natural light to show you just how real women look wearing my jewelry.
I use classic stringing techniques. Stringing materials will stretch over time. Therefore, I knot everything just a little "tight." After a few uses items will relax and hang beautifully.
All items come packaged in plastic zip bags. If the item has silver components, store the item in the bag to help keep it from tarnishing. Also, remember to never spray pearls with perfumes or personal care products!
My designs are hand-crafted and packaged in my smoke and pet free studio.
I do CUSTOM work. Do you see something on my website you like, but want a little change? Different clasp, length, color, matching bracelet? I'm happy to accommodate if I can.
To learn more about my custom order policies and pricing, or for my on-line Pearl Care Guide visit: http://www.suerunyondesigns.com/pearlcare.html
If you would like to receive my monthly/bimonthly newsletter with sales notices, new item updates and jewelry buying tips and trends you can sign up or read past newsletters at: http://www.suerunyondesigns.com/newsletters.html
I will not abuse the privilege by sharing or selling your information with anyone!
Please share with me what designs you would like to see. I listen to my customers and love hearing from them.
God Bless, Sue Runyon
"Whatever you do, work at it with all your heart, as working for the Lord, not for men." Col. 3:23