I ship USPS using their one price shipping. I always buy delivery confirmation so I will be able to track your purchase. If you are not satisfied with your purchase or wish to trade please notify me within 24 hours of receiving it. We will work out an amiable resolution. All custom designs will be dealt with on a piece by piece basis. If you see something you would like in a different color just let me know. There is a $50.00 design fee for custom design stained glass panels.