Sweeties Policies: All items will be shipped within 3 business days of placing your orders to the address that is confirmed. All merchandise is expected upon shipping, and will be sent with a sign in signature to be sure that all items are received within a timely manner. For exclusive, or handmade items: Please allow 2 weeks lead time to receive your handmade item. All orders will include the items that you have viewed, it will be the exact same items, unless other specified ( for instance if it is a custom item, then we will confirm your tailored request prior to shipping.) Please be sure that all items you select are indeed the items that you are interested in, as there will be no exchanges unless the item is delivered damaged. Under those circumstances, please contact us via email at k.cumberbatch@yahoo.com regarding such issues, and we will work diligent with your to rectify the problem so that your event will not be effected by such the circumstances. Special request, please specify when your order is being made, for example rush orders please notify us so that we can be sure to meet your requirements as much as we can.