TeresasCeramics' Policies

PAYMENT

Immediate payment is due after purchase.

If you need instructions on how to complete your purchase please contact me.

NON-PAYMENT:
If payment is not submitted within 3 days (though it is due immediately after placing the order) the transaction will be canceled.

I accept Pay-pal, money order and in United States orders by check with proper id. (Orders will be shipped after check clears.) I must receive payment within 7 business days unless other arrangements have been made.


Shipping
I ship using the US Postal Service. I ship as soon as possible after payment has been received. Always within 2-3 days. If you would like insurance or expedited shipping please let me know and I will send you a revised invoice.
I will be sure to pack your item with great care so that it arrives to you safely, however, if you do not choose to insure your item I cannot be responsible for the condition when it arrives at your door.
Refunds and Exchanges
Unless you choose to insure your item it will not be covered due to loss or damage.
I love happy customers! I will do everything in my power to make sure you are satisfied with your purchase.

Refunds and Exchanges
Refunds/exchanges will be negotiated on a case by case basis. You must contact me within 1 week of receipt to discuss a return/exchange. You are responsible for shipping charges for returns/exchanges.
Additional Policies and FAQs
If you see a piece and would like it in a different color etc. please let me know. I love hearing from my customers. If you have a comment or request feel free to let me know.