My goal is to offer unique collectible fine art ceramics, gifts and functional decorative items for your home, kitchen, bath, office, garden & patio. I make a variety of slip cast ceramic items from tea bag holders, spoon rests, Christmas Trees, mugs, lotion or soap dispensers, napkin rings, salt & pepper shakers, canister sets, nightlights, western, southwest, Texas art and more. Please let me if you do not see an item you are looking for, I am more than happy to help you.
Payments Domestic & International Orders: All payments are accepted in US dollars. International orders must pay with acceptable credit card or Paypal, payments must be for the exact purchase amount. Payments presented outside of the approved methods cannot be accepted unless prior arrangements have been made.
Misrepresentation of location at time of order: Orders placed with the shipping location misrepresented for the purpose of obtaining reduced shipping fees or to circumvent sales tax will be canceled and subject to a cancellation fee. Example of misrepresentation is selection of domestic shipping but request the order to be shipped to an international address or use another domestic location but request shipment to a location where sales tax is applicable.
DOMESTIC ORDERS: All orders are shipped via the USPS with delivery confirmation. Orders normally ship within 3 - 4 business days after full payment is received, "made to order" items will ship upon completion, this information is normally noted in the listing. *Please keep in mind ceramic items are breakable and must be double boxed, shipping amounts include a nominal fee to cover the cost of shipping supplies.
CANADA: Shipping to Canada is via USPS USPS Global Priority Mail, cost of insurance plus a nominal fee to cover the cost of shipping supplies. Buyers are responsible for all duty, taxes or fees.
INTERNATIONAL SHIPPING to Other Countries: I will be more than happy to ship internationally, however due to the difference in shipping costs to various countries it is impossible for me to calculate each one. If you are interested in making a purchase from me please send me a message with the items you wish to buy and I'll give you a quote for the shipping fees. All shipping quotes for international is based on USPS Global Priority Mail Register Mail, insurance plus a nominal fee to cover the cost of shipping supplies. Buyers are responsible for all duty, taxes or fees.
TAXES & DUTY FEES: All duty, taxes or fees associated with a purchase are the sole responsibility of the buyer.
SHIPPING TO ANOTHER ADDRESS: If you need an item to be shipped to a friend or family member as a gift please be sure you note this when ordering, the recipients location/shipping address must be completed at the time the order is placed.
RETURNS: Items must be returned within 10 days of receipt. The receipt or delivery date is determined by the delivery confirmation issued by USPS. Returned items must have a Return Authorization Number (RAN). To obtain a RAN please contact Texas Ceramics by email. Items returned without a RAN may not be accepted. Refunds will be issued for merchandise only using the same payment method used to make the purchase provided the items are returned undamaged. For your protection please insure and obtain delivery confirmation on return packages. Lost or damaged items are not eligible for refund. Returns are subject to a 20% restocking fee. This fee cannot be waived. Exchanges are not subject to restocking fees. Please contact Texas Ceramics if you have any questions.
SPECIAL ORDERS: Texas Hill Country Ceramics accepts special orders and items made to order. However these orders must be paid in full before the order is started. Made to order/Special orders are not eligible for return or refund.
ORDER CANCELLATION / NON-PAYMENT / CREDIT CARD ISSUES / REFUSED SHIPMENTS:
Orders will be cancelled if:
a. Payment has not been received within 7 business days from order date unless prior arrangements have been made.
b. Payments made by an 'e-check' that do not clear.
c. At my discretion.
Electronic Payments Using Credit Cards or Other Forms of Payment:
Orders cancelled within 24 hours by the account or card holder for any reason will incur a $15.00 cancellation processing fee. Cancellations after 24 hours will include a 20% restocking fee. Orders that have been shipped and refused by the recipient are considered the same as cancelled orders and will incur a cancellation processing fee of $15.00 plus a 20% restocking fee. Shipping & handling amounts on refused shipments are not eligible for refund.
Credit card reversals or chargebacks are subject to a $50.00 processing/handling fee plus any other fee incurred by the reversal. Non-payment of this fee may result in additional processing fees and/or collection fees.
Privacy & Security Trust is at the heart of every successful, ongoing relationship. I know your privacy and security are of vital interest to you when shopping online and take the personal information you entrust to me very seriously. Because of this commitment, Texas Hill Country Ceramics & Gifts will never sell, rent or trade e-mail addresses or personal information with any other person or company.
Last Updated 03/17/2013