Welcome TheFerrisWheels is a family owned business serving those who need heat or cold therapy for chronic pain, injury or simply soothing comfort. Payment We prefer paypal. No worries if you don't have a paypal account - they process all major credit cards without requiring an account. Shipping On Vacation the week of June 16-23. Products will ship within 10-14 days. Flat rate postage from USPS is our friend. If your purchase multiple items and shipping is grossly over what we pay, we're refund you any overage ASAP. We have quoted international shipping on most of our products. On the items we do not quote "everywhere else", just contact us and we'll get back to you ASAP with a shipping fee. Sorry, but we can't ship to Australia due to custom regulations. Refunds and Exchanges We always want to give positive feedback and hope you can return the favor. If you are not pleased with an item for any reason, we will do our utmost to fix any issues. Please let us know ASAP if anything is not right. Additional Policies and FAQs We have had some of our products in local stores and will be happy to quote wholesale prices if you are interested (spas and chiropracters particularly like our therapy packs).