Welcome ? GENERAL INFO: Custom Designs: I will be happy to create a Pendant just for you, using an image that you provide! If there is a design that you would like created, please visit the "Customized Listings" Section of my Shop, where you can purchase the Pendant(s). I will require an image in digital format to be sent to me so that I can create your Pendant. You can find the listings here: http://www.artfire.com/modules.php?name=Shop&sc_id=59256&seller_id=51009&op=new Payment ? PAYMENT: I accept PayPal and Google Checkout as payment methods. If you do not wish to use either of these services, I also have a Merchant Account, and will be happy to send you an invoice to pay by credit card. (Please note, if you choose for me to invoice you, your payment information will be totally secure - No one will see your credit card information but you) Payment is expected immediately when item is purchased. The order will be canceled and item(s) returned to stock in 2 days (48 hours), if no payment or response has been received. Payment by PayPal E-checks are welcome, but items will not be shipped until notification from PayPal is received that E-check has cleared, usually 5-7 business days. Shipping ? SHIPPING: I ship Monday through Friday, and I take great care in packing your purchase so it arrives safely. Your item will arrive tastefully packaged and ready for gift giving! Each pendant is made to order just for you, therefore please allow 2-3 business days for your pendant to be created, plus shipping time. IMPORTANT: Your item will be mailed to the shipping address shown on your ArtFire order that you have provided! THE FOLLOWING INFORMATION APPLIES TO ITEMS SHIPPED TO ADDRESSES IN THE UNITED STATES: - When your item is shipped, you will receive a notification through PayPal that will include your delivery confirmation number. - All items are shipped with Delivery Confirmation included to addresses in the USA. - Orders over $50 shipped to USA addresses, will include Insurance at no additional charge. ---------------------------- WE SHIP TO MOST LOCATIONS INTERNATIONALLY! (Sorry, but due to mail concerns, we will NOT ship to ITALY or SPAIN at this time) Additional Policies and FAQs ? OTHER: Items are created in a smoke free environment.