I will normally ship via USPS, which is open during normal business hours. If items are bought in a bulk situation (10 items or more) Please be patient, for it make take an additional day of processing. I will gladly return or exchange or your purchase for something of the same value, or for your money back. if you are not 100% satisfied with your purchase. You can email me about the item being returned within 30 days of purchase, and if and what you would like in exchange. If you would like something unique special made, please email me your ideas, and we can discuss it. Reminder that the colors represented in the photos may vary with your monitor, and the products are usually more vibrant in person. If you return item, you will be refunded the price minus the shipping cost. SALES TAX: Paypal will add on a sales tax for Minnesota 7.125% MN residents only. Please feel free to email me at any time for questions regarding my work, etc. Thanks- Amy